Mohamed Hamdi Moustafa

Experience

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  Egyptian Health insurance organization "HIO"

  Jan 2008 - Oct 2010

  Employees welfare section administrator
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  EXtra (United Electronics Co.)

  Nov 2010 - Jun 2019

  Managed Sales Area, including White Goods, Home Appliances, Mobiles, Computers, Cameras, TVs, and Hardware Sales sections. • Managed Services Centers for aftersales and maintenance services, covering Mobiles, Computers, Home Appliances, and Whitegoods, as well as an Installment Office and Local Warehouse and receiving point. • Maintained a high level of standard operational procedures (SOP) in the store and warehouse. • Drove Profit and Loss statement (P&L) to maintain a profitable store. • Followed up with all department managers for daily tasks and staff controlling. • Managed and tracked Category Sales, Services Sales, and store KPI Indicators. • Analyzing KPI's and related Cognos business intelligence reports and reviewing them with the team and apply action plans accordingly .• Prioritized customer satisfaction and loyalty by upholding a "Customer First" concept. • Controlled inventory health, including stock levels, DOA, damage, DRTV, and aged stock. • Managed Head Count Budget, including hiring, training, development, and productivity measurement, to maintain a competitive store. • Controlled Cash/Stock and maintained a shrinkage tracker. • Tracked competitor's promotions activities and matched them with the purchasing department. • Managed government relations with Ministries of Commerce, Labors, and Interiors. • Oversaw e-commerce store sales and installment store tracking. • Maintained the store's visual merchandising according to company V. M rules and plans. • Conducted business reviews on a monthly and weekly basis for the staff and department managers to assess performance and identify areas for improvement. Show less Manages all elements of the store operation both back and front of house, and has day to day accountability for all store processes and procedures being implemented. Accountable for all elements of cash management and inventory control and the handling all the H.R issues for the employees inside the store, Manage and control the customer service dept. to achieve Customer satisfaction.Maintain standard with high sense of urgency, high energy level, attention to details and philosophy of hands-on management, constantly demonstrate the company culture of “C.C.A.R.E” by treating employees as individuals with dignity and respect...Essential Job Functions:-- Sales reports and analysis.- Employees and floor Supervision.- Back area managing “Warehouse , receiving area and inventory controlling”- Sales performance.- Scheduling/ Staffing.- Customer Service.- Sales reports.- Target forecasting.- Merchandise Maintenance.- Training/ Product Knowledge.- Loss Prevention & Safety.- Stock cycle count procedures and result tracking- Warehouse inbound and outbound supervision.- Cost deduction and profitability improving.- Standard operational procedures implementation.- Home delivery scheduling and tracking.- In store services centers.- Cash office activities follow up "Cash shift closing , Cashiers overage and shortages , Documents and invoices. Show less Responsible for the financial performance v budget within the Section for both Product Sales and Services Sales. This will be achieved through implementing the minimum expected Company Operational standards, effective motivation, performance management and knowledge training of his Sales Team and the ongoing delivery of an excellent experience for each customer.And ensure that all Company Policies and Procedures are delivered as per the Company Guidelines and all Central Communications are implemented. Show less

  • Store General Manager

    Apr 2017 - Jun 2019

  • Operations Sales Manager

    Jul 2015 - Mar 2017

  • Section Head

    Feb 2013 - Jun 2015

  • Sales Representative

    Nov 2010 - Jan 2013
• 

  Shaheen Center

  May 2021 - Nov 2021

  Retail Store Manager
• 

  Electra Group For Trading and Business Solutions

  Nov 2021 - Mar 2024

  Operations Manager

  Managing the Operations of Electra Group for Trading and Business Solutions "Import and Export , General procurement , International Sourcing , E-Commerce store , Electronic components and Robotics , PCB , Industrial Spare parts and Engineering tools Retailer .Main responsibilities :-• Operations : Manage and oversee all aspects of the business cycle.• Develop and implement operational policies and procedures to ensure efficient and effective operations.• Strategize and execute plans to improve business processes, customer satisfaction, and profitability.• Logistics Management: Expertly oversee inventory levels while meticulously ensuring the precision and integrity of stock counts.• Develop and maintain relationships with suppliers and vendors to ensure timely delivery of products and services.• Supply Chain Management: Streamline procurement processes, optimize supplier relationships, and enhance supply chain efficiency to reduce costs and improve overall operational performance.• Monitor and analyze sales performance and inventory turnover to identify areas for improvement.• Recruiting and HR : Hire, train, and manage the company's associates.• Initiate continuous improvement initiatives and business development plans to enhance the business cycle and operational efficiency.• Develop and maintain a safe and secure work environment for employees.• Customer Relationship Management (CRM): Strive to cultivate strong customer relationships, deliver exceptional customer experiences, and foster a loyal and enduring network of customers.• Ensure compliance with all applicable laws, regulations, and policies.• Ensure timely and accurate processing of import and export activities, including customs clearance, shipping documentation, and trade compliance.• Manage general procurement activities, including sourcing, purchasing, and contract management.• Data Analysis : Prepare reports to senior management on operational performance. Show less

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  Creative Knowledge company for Educational purposes

  Mar 2024 - now

  Business Consultant
• 

  Confidential

  Mar 2024 - Aug 2024

  Retail stores operation Manager
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  Alamal For Agricultural Crops

  Sept 2024 - now

  Export Sales Manager