Kevin Westphal

Experience

• 

  Holland America Line

  Feb 2014 - Jan 2021

  Position on board various luxurious cruise ships (835 to 2,678 guests and 855 to 1,150 crew member) sailing around the world.• Conducted quality checks for all guest food outlets• Was responsible for all officer and crew food outlets, serving between 3,000 and 5,000 meals per day.• Ensured compliance with company guidelines for recipes, service procedures, publichealth standards, and dining atmosphere across all restaurants.• Implemented new dining concepts, such as pop-up restaurants and themed dinners or special dining events on longer cruises. Show less

  • Restaurant Operations Manager

    Nov 2019 - Jan 2021

  • Sanitation Officer

    Sept 2018 - Nov 2019

  • Assistant Food and Beverage Manager Culinary

    Dec 2016 - Sept 2018

  • T&D Provision Master

    Mar 2016 - Dec 2016

  • T&D Controller

    Jul 2015 - Mar 2016

  • T&D In Room Dining Manager

    Sept 2014 - Jul 2015

  • T&D Assistant Dining Room Manager

    Feb 2014 - Sept 2014
• 

  Glantz & Gloria

  Feb 2021 - Jul 2022

  Managing Director

  Managing Director of “Glantz & Gloria,” the restaurant of “Erdbeerhof Glantz” (one ofthe largest strawberry producers in Germany). Large restaurant and event venue witha total capacity of 230 indoor and 70 outdoor seats, function spaces ranging from 20to 150 guests, and 80 seats in an outdoor self-service F&B lounge.• Managed a team of 11 employees and up to 70 temporary seasonal staff.• Oversaw staff planning and hiring, budgeting and controlling, purchasing, marketingand social media management, hygiene, reservations, banquet sales, and the planningand execution of events (weddings, conferences, corporate events).• Planned and executed partner events (After Work parties and tasting events incollaboration with various beverage producers). Show less

• 

  Grand Elysée Hamburg

  Jul 2022 - Mar 2023

  Director of Banquet Operations

  Department Head of the Banquet and Room Service Department at the Grand Elysée Hotel Hamburg, the largest privately owned 5-star hotel in Germany (510 rooms), featuring 30 conference rooms accommodating 2 to 1,200 guests.• Managed a team of 10 full-time employees and up to 60 internal and externaltemporary workers.• Prepared long- and short-term forecasts for additional staffing and equipment for major events.• Oversaw scheduling, budget planning, strategic direction of the department, HACCP compliance, and inventory control.• Developed SOPs and checklists to reorganize and streamline departmentaloperations.• Designed and executed training programs to enhance service quality and improve the overall guest experience. Show less

• 

  A-ROSA Cruises

  Apr 2023 - now

  Overseeing the overall hotel operations on board five luxurious river cruise shipssailing the Danube River.• Hybrid position with 40% remote work, 60% sailing on board.• Leading and supervising hotel managers while serving as their primary point ofcontact.• Providing in-depth support, training and coaching for newly hired hotel managers.• Conducting on-board audits in accordance with the operational concept, action plans,and Guest Experience Management guidelines, followed by thorough evaluations.• Creating deployment schedules and vacation plans for all hotel managers incollaboration with land-based HR.• Supporting on-board teams during government and internal audits. Show less Head of the Hotel Department on board luxurious river cruise ships(140 to 202 guests and 45 to 58 crew member) sailing on European rivers.• Managed overall hotel operations in close collaboration with department heads.• Implemented and ensured compliance with the operational concept.• Oversaw revenue and cost control, including on-board revenue optimization.• Oversaw the adherence to on-board budgets for the hotel departments.• Assumed overall responsibility for HR-related issues and mentoring relationships between employees and department heads. Show less

  • Senior Hotel Manager - Danube

    Feb 2024 - now

  • Hotel Manager

    Apr 2023 - Mar 2024