Boris Elton

Boris Elton

Campus Catering lead

Followers of Boris Elton99 followers
location of Boris EltonBlakely, Georgia, United States

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  • Timeline

  • About me

    Team Lead @ Hemmersbach | Bachelor's in Information Technology

  • Education

    • Mercer University

      2019 - 2022
      Bachelor's degree Information Technology

      Minor Cyber Security

  • Experience

    • Sodexo

      Jul 2018 - Jun 2020
      Campus Catering lead
    • Elior North America

      Jun 2020 - Jan 2021
      Caterer
    • Robins Financial Credit Union

      Jan 2021 - May 2021
      IT intern

      • Assisted with hardware and software installation, maintenance, and troubleshooting for Robins Financial Credit Union.• Provided technical support to users through phone, email, and in-person interactions.• Configured and deployed software applications to end-users, ensuring seamless functionality.• Helped manage IT inventory, including hardware and software licenses, to ensure efficient operations.

    • Macon Marriott City Center

      Feb 2021 - Feb 2022
      Bartender & Caterer
    • Hemmersbach

      Feb 2022 - May 2023
      Onsite Technician

      • Responded promptly and professionally to client requests for onsite technical support, diagnosing and troubleshooting hardware and software issues.• Provided timely and effective solutions to technical problems, ensuring minimal disruption to client operations.• Documented all technical support interactions and resolutions in a timely and accurate manner, meeting established service level agreements (SLAs) with a focus on high-quality customer service.

    • Bibb County School District

      May 2023 - Jan 2024
      PC Network Tech ll

      • Managed File wave Device and Multi-site Active Directory device and User management for Bibb County School District in Macon, Georgia.• Conducted repairs on End user Devices and maintained Clearwave Touch Panel systems.

    • Hemmersbach

      Jan 2024 - now

      • Acted as the main point of contact between team members and upper management to streamline communication.• Assisted and attended in the interview process to ensure the selection of top talent.• Provided guidance and assistance to other technicians regarding processes and information. • Deployed servers in Tier 3 datacenters ensuring optimal performance and reliability.• Conducted onsite repairs of critical servers and data arrays, minimizing downtime for clients.• Documented technical support interactions accurately and efficiently to track resolutions.• Met service level agreements consistently, prioritizing high-quality customer service.

      • Team Lead

        May 2024 - now
      • Onsite Engineer

        Jan 2024 - May 2024
  • Licenses & Certifications

    • Self Service

      Dell Technologies
      May 2023
    • HP A3 Mono Small Work Team High LaserJet Service Qualification (APJ and EMEA ONLY)

      HP
      Sept 2022
    • Certification HP RPOS Family Service Qualification 2022

      HP
      Jul 2022
    • HP Chromebook Service Qualification

      HP
      Sept 2022
    • A4 Mono LaserJet 600 Service Qualification

      HP
      Aug 2022
    • HP PageWide Enterprise Color 556/MFP 586 & HP Officejet Enterprise Color X555/MFP X585 Service Qualification

      HP
      Jul 2022
    • Lenovo Qualified PC Service Technician

      Lenovo
      Jan 2024
    • A4 Mono LaserJet 300-400 Service Qualification

      HP
      Oct 2022
    • A4 Color LaserJet 500 Service Qualification

      HP
      Jul 2022
    • HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualification

      HP
      Jul 2022