Boris Elton

Experience

• 

  Sodexo

  Jul 2018 - Jun 2020

  Campus Catering lead
• 

  Elior North America

  Jun 2020 - Jan 2021

  Caterer
• 

  Robins Financial Credit Union

  Jan 2021 - May 2021

  IT intern

  • Assisted with hardware and software installation, maintenance, and troubleshooting for Robins Financial Credit Union.• Provided technical support to users through phone, email, and in-person interactions.• Configured and deployed software applications to end-users, ensuring seamless functionality.• Helped manage IT inventory, including hardware and software licenses, to ensure efficient operations.

• 

  Macon Marriott City Center

  Feb 2021 - Feb 2022

  Bartender & Caterer
• 

  Hemmersbach

  Feb 2022 - May 2023

  Onsite Technician

  • Responded promptly and professionally to client requests for onsite technical support, diagnosing and troubleshooting hardware and software issues.• Provided timely and effective solutions to technical problems, ensuring minimal disruption to client operations.• Documented all technical support interactions and resolutions in a timely and accurate manner, meeting established service level agreements (SLAs) with a focus on high-quality customer service.

• 

  Bibb County School District

  May 2023 - Jan 2024

  PC Network Tech ll

  • Managed File wave Device and Multi-site Active Directory device and User management for Bibb County School District in Macon, Georgia.• Conducted repairs on End user Devices and maintained Clearwave Touch Panel systems.

• 

  Hemmersbach

  Jan 2024 - now

  • Acted as the main point of contact between team members and upper management to streamline communication.• Assisted and attended in the interview process to ensure the selection of top talent.• Provided guidance and assistance to other technicians regarding processes and information. • Deployed servers in Tier 3 datacenters ensuring optimal performance and reliability.• Conducted onsite repairs of critical servers and data arrays, minimizing downtime for clients.• Documented technical support interactions accurately and efficiently to track resolutions.• Met service level agreements consistently, prioritizing high-quality customer service.

  • Team Lead

    May 2024 - now

  • Onsite Engineer

    Jan 2024 - May 2024