Carol Joy, SCRP, SGMS

Experience

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  Cartus

  Aug 2001 - Oct 2003

  Sr. Specialist Global Assignment Management

  Managed all aspects of assignment consulting from candidate selection through repatriation, including "Tax protected" Home Sale Program in accordance with Worldwide ERC guidelines for US Buyer Value Option Program.Trained global expense administration service team members in support of global home sale programs, including documentation and funding.Acted as headquarters liaison for coordination and management of non-US home sale programs with on-the-ground overseas Primacy consultants delivering services.Implemented relocation policies and program delivery for new corporate clients.Managed immigration into the US, outbound from US, and for Third Country Nationals.Designed and developed strategic processes and communication material for senior management.Developed and delivered training for Relocation Consultants and Business Development TeamPrepared assignment letters and detailed cost estimatesMonitored service delivery model to maintain high level of employee satisfactionProactively supported internal projects to streamline service delivery, improve compensation processes, and to provide quality, top-notch customer serviceBenchmarked best practices, identifying competitor and/or industry trendsCoordinated with tax providers on country-specific treaties, residency requirements, hypothetical tax calculations, equalization, and country filing deadlinesConsulted with HR staff on relocation related issues, including risk management, international benefit programs and market pricing for international positions 더보기 취소

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  Cummins Inc

  Oct 2003 - Mar 2006

  Manager International Relocation Services

  Managed international program in a challenging environment supporting multiple business units and global partners. Supervised relocation team related to:Performance reviews.Scope-encroachment, employee expectations and/or disputes and prioritization of deliverables. Accurate international benefit delivery, including hypothetical tax calculations, quarterly adjustments and global equity issues. Tax reporting and equalization process coordinating with external vendors, country HR staff, and employees. Vendor compliance, performance metrics, issue resolution, Implemented Global Advantage data management tool. Initiated and monitored pre-departure activities for assignee and family, including policy orientation, work permits, medical services, payroll transition, and tax assistance.Partnered with Corporate HR to develop work flows, policy modifications, and cost efficiencies. Monitored data integrity for domestic and international relocation benefits, tax compliance. Documented workflows and standardized delivery procedures for Sarbanes Oxley initiative.Coordinated delivery of international services for all stakeholders. Served as primary point of contact for assignees, internal customers, and vendors to resolve issues and coordinate efforts to deliver superior results.Prepared offer letters, cost estimates; coordinated tax-related aspects of assignment. 더보기 취소

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  ARINC

  Mar 2006 - Mar 2007

  Expatriate Administrator

  Managed all aspects of international assignmentsTracked and delivered end-of-year imputed compensation to payroll and tax providerSupported bid & proposal process for multiple business units around the world.Monitored expenses for US government contract complianceEngaged with internal and US government auditors to ensure accuracyPrepared letters of assignment and detailed cost estimates for multiple scenariosDeveloped RFI's for vendor selectionManaged Global Talent Initiative and implementation of technology tool 더보기 취소

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  WestRock Company

  May 2007 - Apr 2010

  International Compensation Consultant

  Was responsible for strategic planning and implementation of international assignment management function.Acted in supporting capacity to Director of US domestic relocation programsConducted full-scale policy review benchmarked against best practicesEstablished key performance indicators and standard operating procedures for program suppliersEstablished key performance indicators and standard operating processes, as well as managed relocation, immigration, healthcare, and international tax service suppliers.Designed and implemented international relocation procedures for internal/ external customersChaired charter team of HR professionals to improve cost effectiveness of relocation programRestructured assignment management program; developed and wrote tiered policiesLed RFP process for service providers and managed implementation of selected vendorsDeveloped relocation philosophy and policies for MWV European HeadquartersCoordinated MWV equity award program for cross border workersAligned procedures with corporate tax and business unit finance managers Approved vendor invoices and processed relocation expense reports with payroll team 더보기 취소

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  Northrop Grumman Corporation

  Apr 2010 - Apr 2012

  International Assignment Sr. Specialist

  Managed operational administration of company-wide international relocation program.Monitoref vendor compliance and performance metrics for all international move specialistsDeveloped international relocation policies, procedures and processesResearched relocation best practices and monitor trends to maintain high standards while protecting cost efficiencies. Partnered with corporate HR and senior management on international relocation strategyInitiated all relocation services for employees and ensure timely delivery as well as compliance with immigration, customs, and customer guidelinesReviewed and process all vendor invoices.Managed capped relocation costs for customer complianceDeveloped tools to provide Global Mobility Office [GMO] with accurate relocation costs.Was responsible for internal audit review of relocation benefits to comply with International Assignment Agreements for all relocating employees.Researched and engaged destination service providers for new international locations.Maintained database of standard traffic lanes with associated costs for web access by GMO proposal team.Communicated with team of worldwide Program Managers on move management process and procedures. 더보기 취소

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  Moog Inc.

  Apr 2012 - Jan 2014

  Global Mobility Manager

  Was responsible for Strategic Planning Managed Tax and Relocation ProvidersResponsible for documenting best practice procedures & processesBenchmarked best practices for Domestic and International programsPartnered with HR leadershipto educate business leaders on benefits supporting the Company's culture

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  Broadcom Limited

  Jan 2014 - Jul 2016

  Global Mobility & Immigration Manager

  Was responsible for policy development and implementation to provide employees with an outstanding relocation experience. I managed an internal team of Specialists for Immigration, Relocation, and Background Checking services reporting to the Sr. Director of Talent Solutions.Managed Global Mobility, Immigration, background checking functions and direct reportsLed RFP and implementation process for relocation, tax, & background checking Identified and managed independent contracts for services outside the Cartus networkBenchmarked and drafted domestic and international relocation policiesLiaised with global HRBPs (AP, EMEA, US) for regional relocations, payroll, tax etc.Partnered with Broadcom’s legal department on PERM program and regulatory issuesCollaborate with Finance, Corporate Tax, Accounting, Payroll, Benefits 더보기 취소

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  Wells Fargo

  Oct 2016 - now

  Global Talent Mobility Consultant, SCRP, SGMS

  Advising on all aspects of Cross Border Relocations

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  Viasat Inc.

  Jun 2017 - now

  • Global Relocation Manager

    Jun 2017 - now

  • Global Immigration & Relocation Manager

    Jun 2017 - now