Mariana Morao

Experience

• 

  Cartão de Todos

  Apr 2011 - Feb 2013

  Administrative Services Assistant

  - Managed emails, calls, and correspondence while ensuring accuracy of office documents.- Organized and archived records, displaying meticulous attention to detail.- Played a vital role in office organization, supplies management, and equipment availability.- Contributed to an efficient and productive work environment.

• 

  Morão Versátil

  Apr 2013 - Aug 2016

  Microentrepreneur

  - Provided exceptional customer service and planned daily and weekly schedules.- Effectively managed finances and created marketing strategies.- Focused on increasing sales and building customer loyalty.- Developed strong management and communication skills.

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  Same Materiais de Construção

  Jan 2015 - Jan 2017

  Shop Assistant

  - Managed sales, inventory, and customer service tasks.- Handled restocking, maintaining store organization, and providing excellent customer assistance.- Contributed insights for marketing campaigns using sales data and customer input.

• 

  BSH Electrodomésticos España, S.A.

  Jun 2022 - now

  Current Focus: Process Optimization and Digital Transformation (February - December 2024):• Implemented algorithm-based planning to optimize task management and maximize team efficiency.• Designed and developed a full-stack application to standardize workflows, reduce data loss, and achieve measurable objectives: - Database Design: Created a scalable database structure adhering to company standards. - Application Development: Built a PowerApps solution integrating classification algorithms to enhance functionality and decision-making. - Web Dashboard: Delivered a real-time data visualization platform for enhanced performance tracking.• Recognized as a Best Practice during an external ISO 9001 audit for innovations and digitalization.• Established standardized protocols, improving data accuracy and operational consistency.• Led digital transformation projects to align department tasks with strategic business goals.Initial Responsibilities: Quality Assurance and Process Control (February 2023 – February 2024):• Managed auditor scheduling and resources, ensuring compliance with ISO 9001 standards.• Conducted defect analysis and product validations, driving corrective actions to enhance quality.• Strengthened measurement systems through MSA studies and developed inspection tools.• Extracted and analyzed data using SAP, Power BI, and Python, providing insights for process improvements.• Collaborated with suppliers and internal teams to resolve quality-related issues effectively. Show less

  • Responsible for Technology Module

    Jan 2025 - now

  • Responsible for Quality Audit

    Feb 2023 - Dec 2024

  • Engineer Intern

    Jun 2022 - Jan 2023