Sorin Luca

Experience

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  TUI

  Jun 2010 - Aug 2012

  Financial Analyst
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  MAC Cosmetics & Maria Pauna Makeup Your Mind

  Oct 2012 - May 2014

  In-Store Customer Trainer
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  Address Concept Store

  May 2014 - Aug 2014

  Store Manager

  1. Creating the best environment for my colleagues and offering the best client experience;2. Planing the sales targets, KPI's and providing sales’ analysis;3. Opening and closing the store and managing all paperwork generated by the working day;4. Daily briefings with the team in order to identify the best solutions in order to achieve our goals.

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  Louis Vuitton

  Aug 2014 - Dec 2018

  Delegated Manager & Senior Client Advisor

  1. Delegated Manager when the Store Manger was not available;2. Induction of the new-comers;3. Weekly briefings with regard to collections, upcoming products and ways to improve the clients’ experience in the store;4. Teleconferences and follow-up with the headquarters concerning the launching new collections, products and internal devices;5. Ensuring that the clients always benefited of the luxury experience of the brand;6. Managing the tax-refund process;7. Specialist on the leather goods (bags) and trunks - the two main categories in the business;8. Hot-stamping specialist - specialist in providing personalisation in the store for new products that clients bought;9. Opening and closing the store including the paperwork corresponding to each working day;10. Delivery of new products and their integration in the system;11. Managing all repairs of products (registration an follow-up). Achievements:1. Delegated Manager in Louis Vuitton Palma de Mallorca Store – September- October 20182. Increased sales by 20% through briefings, training and one-to-one meetings;3. Organized the Store Management Meeting (SMM) in January 2018 for 30 Store Managers in Central Europe.4. Implemented a new method for an easy access of products in the store. Show less

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  Self Employed

  Dec 2014 - now

  Certified Trainer

  Design and deliver engaging training programs focused on communication skills, leadership, and life improvement strategies.Assess participant needs and tailor learning solutions accordingly.Facilitate group workshops, one-on-one coaching, and digital training sessions.Measure training effectiveness and provide actionable feedback to participants.Collaborate with organizational leaders to support cultural and performance growth.

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  Gucci

  Jan 2019 - Jul 2021

  Field Trainer & Senior Client Advisor

  1. Providing an excellent client experience and ensuring that all my colleagues are providing a similar level of excellency in services to our clients;2. Managing all issues related to efficiently running the store;3. Continued training by daily briefings;4. Maintaining the highest standard for visual merchandising inside the store and creatively setting-up window displays;5. Managing the daily operations of the store, i.e. deliveries, clients relations, training of my colleagues;6. Induction of the new colleagues;7. Daily briefings on new collections, products, KPI’s, client experienceAchievements:1. Increased sales by 30% through visual merchandising, trainings and briefings;2. Implemented new systems in order to build new relationships with clients and strengthen the current ones;3. Succesfully implemented the new procedures regarding GDPR and the right manner to contact potential and current clients. Show less

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  Impulse Romania - GALT Orologeria

  Aug 2021 - now

  National Brand Manager

  Develop and implement national brand strategies aligned with company goals.Drive sales performance through effective campaigns, partnerships, and promotions.Oversee and support regional managers and sales teams to ensure consistent execution.Deliver training programs to improve team capabilities in communication, sales techniques, and customer engagement.Monitor market trends, competitor activity, and customer insights to adapt strategies.Manage budgets, forecasts, and performance reporting.Ensure brand consistency across all communication and sales channels. Show less

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  Staff Med Consulting

  Jul 2025 - now

  Founder

  At Staff Med Consulting, our mission is to bring empathy and effective communication back to the heart of healthcare. We provide consultancy and training programs for clinics, hospitals, and medical staff – from receptionists to nurses and auxiliary teams – helping them improve patient interactions, build trust, and deliver care with humanity.Because great healthcare starts with the way we communicate.