Sumit Verma

Experience

• 

  Indian Institute of Management, Ranchi

  Jul 2014 - Nov 2018

  Software Developer

  1. Maintenance of IIM Ranchi website, Multimedia Application, on Wordpress using PHP, HTML AND MySQL.2. Development and maintenance of online recruitment of faculty and staff and all MDP Programme.3. Development and maintenance of online admission process of IIM Ranchi for PGDHRM for the year 2015 using PHP, HTML and MySQL.4. Development of Application Packages such as bidding software is in progress.

• 

  BSN Infotech Pvt. Ltd.

  Dec 2018 - Aug 2021

  The Banaras Hindu University website has fully dynamic features, that could help to update the website in decentralised form.Platform: .net MVC architecture, HTML, CSS, Angural JSServer: IISRole: 1. Analysis of module designing , 2. Managing & Testing the website before it deployed to the client site 3. Managing Faculty user creation, 4. Demonstration of project, 5. Client side handling, 6. Server support & maintenance, data backup. Internal IT support, Application support, EMS support, School grade applications support.

  • Assistant Manager - Technical Support Engineer (Deputed in Banaras Hindu University)

    Jun 2019 - Aug 2021

  • Technical Support Engineer

    Dec 2018 - Jun 2019
• 

  HCL Technologies

  Oct 2021 - Mar 2022

  Senior CSR

  1. Monitor CRM Dashboard, identify, escalate and respond to critical errors.2. Troubleshoot incidents, identify root cause, fix and document problem, and implement preventive measures.3. Respond to the customer/users calls/emails/tickets to understand and provide the viable solution to the problems.4. Windows/Software’s troubleshooting & problem solving.

• 

  EXO Edge

  Mar 2022 - May 2023

  Technical Support Associate

  Providing first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely and effective resolution of end-user issues.Prioritizing incidents and service requests according to defined processes to meet defined SLAsUsing remote tools and diagnostic utilities to aid in resolving support requests.Installing and configure hardware and software components throughout various network infrastructure devices.Installing antivirus software and ensure virus definitions are up to date. Show less

• 

  Greystar

  May 2023 - now

  Providing first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.Prioritizing incidents and service requests according to defined processes to meet defined SLAsUsing remote tools and diagnostic utilities to aid in resolving support requests.Installing and configuring hardware and software components throughout various network infrastructure devices.Installing antivirus software and ensuring virus definitions are up to date. Show less Providing first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.Prioritizing incidents and service requests according to defined processes to meet defined SLAsUsing remote tools and diagnostic utilities to aid in resolving support requests.Installing and configuring hardware and software components throughout various network infrastructure devices.Installing antivirus software and ensuring virus definitions are up to date. Show less

  • Senior Technical Support Associate

    Jul 2023 - now

  • Technical Support Associate

    May 2023 - Jun 2023