Daniela Avalos

Experience

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  Continental Insurance Agency, Inc.

  Aug 2009 - Sept 2010

  CSR

  • Administrative support and Customer Service.• Processing insurance claims and company reports.• Maintaining company records and managing documents of confidentiality.• Managing customer visit flow in office.

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  SISE Servicios en Seguridad y Ecologia

  Jan 2011 - Apr 2012

  Marketing Assistant

  • Assist in business development and scout for sales opportunities.• Brainstorm and develop ideas for marketing campaigns.• Process statistical and financial data. Summarize reports for operational and tactical decision making. • Craft and send regular newletters with company updates. Track email campaign metrics.

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  Korman Communities

  May 2012 - Jan 2013

  Resident Representative

  Customer Service.- Introduce property services and amenities to new arrivals. - Problem solving and pro actively engaging with guests. Maintains resident confidence and service levels.- Responsible for completing daily shift reports. - Usage of OSCAR software for reservations, cancellations, and travel arrangements.

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  CMA CGM

  Apr 2013 - May 2021

  • Conduct market, commodity analysis and weekly performance reports to Trade Management. • Review of competitor’s service and capacity changes. Market insight.• Maintain and develop close working relationship with sales and customer service.• Analysis and tracking of customer and service results versus Export Trade business plan.• Monitor the number of pricing request received versus secured business. Forecast and result analysis. • Performance monitoring and analysis of the involved services both in term of volume and profitability. Show less

  • Agency Trade Manager Wcsa & Wcca

    May 2020 - May 2021

  • Area Manager MedCar

    Sept 2019 - Apr 2020

  • Trade Lane Manager APAC

    Sept 2018 - Aug 2019

  • Tradelane

    Aug 2015 - Aug 2018

  • Outside Sales Representative

    Jun 2014 - Jul 2015

  • Inside Sales Executive

    Apr 2013 - May 2014
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  Cargofive

  Jan 2022 - Oct 2022

  Customer Success

  Digital Solutions (RMS) for Freight Forwarders. • Develop and manage client portfolios. On boarding, renewal, retention, and up-sells by customer communication and analysis on users’ behavior for strategy development. • Launch and manage the use of the company’s solution on the client’s side. • Evaluate and improve tutorials and other communication infrastructure.• Minimize customer churn and promote customer loyalty. • Contribute to enhancing company’s solution by collecting feedback and sharing internally. Show less

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  A.P. Moller - Maersk

  Nov 2022 - Feb 2023

  Digital Customer Experience

  Build relationships with customers for retention and loyalty.• Monitor of bookings Dr-Dr and/or Cy-Cy to ensure that shipments are collected and delivered.• Responsibility for the end-to-end cX.• Proactive communication with stakeholders to manage, organize, and control all the steps of ocean imp/exp.• Increase the number of net new users within the groups digital eco-system.• Maintain thorough knowledge of services as well as legislation and maritime regulations.

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  Neurored

  Feb 2023 - Sept 2023

  Customer Success Manager

  Transportation and Supply Chain Management solutions on the Salesforce platform.• Manage and sustain customer relationships and requirements.• Methodology, new processes and project progress documentation. • Process milestones for the clients and internal team to works towards.• Upsell service, products and new features. Prepare and deliver product demonstrations.

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  Fountain

  Apr 2024 - Mar 2025

  Mkt Ops - Customer Success

  Responsible for managing key relationships, training, satisfaction and retention of Delivery Partner franchises in the Logistics sector.* Engagement in EU market.* Understand current and future business goals/ challenges.* Leverage recruiting technology and tech expertise.* Build long term relationships and communicate solution value.