Bilal Ahmed, PMP

Experience

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  ZTE

  Jun 2011 - Apr 2014

  VAS Engineer

  Led planning, scoping, and implementation of ZTE's VAS products, ensuring adherence to project requirements and objectives.Conducted proactive system maintenance and promptly resolved bugs to minimize disruptions and optimize system performance.Proficiently utilized shell scripting on Linux and crafted database queries for efficient troubleshooting and issue resolution.Delivered comprehensive technical training to clients as a support engineer, empowering them to effectively utilize and manage VAS products. Show less

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  Telenor

  May 2014 - May 2019

  Digital Services Platforms Operations Specialist

  Managed system maintenance tasks on Linux OS and Oracle DB, ensuring optimal performance and reliability.Applied firewall changes and policies to maintain network security and protect against unauthorized access.Performed routine network monitoring to avoid potential business interruptions.Collaborated closely with commercial teams to facilitate the successful launch of new products and projects, contributing to market penetration and business growthConducted system maintenance tasks on Linux OS and Oracle DB, ensuring the stability, reliability, and security of critical systems and databases. Show less

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  Sinch

  May 2019 - now

  Managed Service

  Provided comprehensive managed services and support to customers, ensuring their needs are met and issues are promptly resolved.Resolved network-related incidents swiftly, minimizing downtime and ensuring customer satisfaction.Set up and managed load balancers to optimize network traffic and reduce latency.Utilized collaborative and agile delivery methodologies to work closely with cross-functional teams, ensuring the delivery of high-quality results within tight deadlines.Delivery of multiple projects and products for different customer Show less