Ronnie Isaac

Experience

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  MCI

  Mar 1979 - Mar 1987

  NOC Operations Manager/Project Engineer

  Development of; personnel, procedures, automated systems and department budgets of NOC & Database units. Surveillance and maintenance of division’s 22 DMS and DEX telephony switches and end user databases.Provided technical support & training to Operations, Sales, Marketing and Customer base. Established and coordinated test plans for new technology deployment and maintenance (digital switches, optical transport, etc.). Designed facility interfaces with Bell/COAM equipment for MCI services. Translated design criteria to LEC codes for facility ordering. Technical support and training of Operations, Sales & Customer Services. Show less

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  General DataComm, Inc.

  Apr 1987 - Mar 1996

  Manager of Telecommunications/Program Manager

  Administration of corporate telecomm department andresources; budgeting ($3.9M corp., $375k expense), corporate network design, operation and maintenance, personnel development and training. Technology evaluation and deployment consistent with meeting statedgoals and business objectives.Matrix management of LEC accounts in provisioning GDC system services. Establish application definition, installation schedules and delivery commitments of purchased services. Focal point for access to internal resources; coordination of system training and maintenance service level delivery. Show less

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  ACSI/eSpire

  Mar 1996 - May 1998

  Director of Custom Networks/Regional Sales Director

  Led and developed Engineering group providing customnetworks (IP/FR/ATM/SONET) in a pre/post sales sup-port environment. Proposal, RFP development/pricingin support of sales opportunities. Technology evaluationand cost analysis in deploying complex networksManaged End User accounts, developed territory, hiredand managed Account Executives; emphasis on growingand maintaining new accounts. Achievement of revenuegoals.

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  Northern Arizona University

  Oct 1998 - Sept 1999

  Special Coordinator Telecommunications

  P/L responsibility for $4.2M revenue funded infrastructure; 16,000 lines, 20 statewide offices, Internet dial access, remote video classes, cable/fiber distribution plant, voice mail and LAN/WAN services. Administrative and management functions associated with delivery, billing and operations of Exchangecarrier like services (Local/LD).

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  Darcomm Network Solutions

  Oct 1999 - Jul 2000

  Network Consultant

  Engineering support of Sales organization in deliveryof communication networks. Assist in the migration to “Full Solutions” company by providing strategicsales consulting, technical system’s integration trainingand system staging methods prior to deployment

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  3Com Corp

  Jul 2000 - Jun 2006

  Voice-Project Manager/Service Delivery Manager/Sr. Escalations Engineer

  Planning, coordination and implementation of activitiesassociated with 3Com offered VoIP telephony solutions. Emphasis on convergence methods (phone, voicemail, email, etc.). Pricing, scheduling and matrix management of internal and external resources.Development of processes to assess requirements, quote, plan and deliver VoIP services to Customers(IP Call Center, fee-based training, IP PBX). Creationof quoting tools, training programs and technical delivery methods (staging, testing etc).Technical support of 3Com provided VoIP networks,diagnosis of Customer problems at application, protocolor transport level. Provide internal team training infault isolation, protocol signaling and packet analysis. Show less

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  Avaya Inc

  Jul 2006 - Sept 2021

  Senior Program Manager

  Served as team leader and primary escalation point for clients, third-party vendors, and Avaya. Acted as pivotal communication conduit and ensured customer satisfaction. Led cross-functional teams, involving sales, project management, engineering, and service management, guiding them through entire lifecycle from design and planning to successful delivery and client satisfaction. Gathered and monitored metrics to quantify the realization of benefits throughout contract duration. • Implemented infrastructure upgrade methodology that achieved cost reductions for client/company, simultaneously reducing outages and configuration issues.• Oversaw and completed multiple projects, including installations, upgrades, and service additions within time and budgetary constraints. Show less

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  ClearBridge Technology Group - Spectrum

  May 2022 - Mar 2023

  Program/Project Manager

  Coordinated inception, strategic planning, and successful execution of two significant Credit Services projects, while matrix managing several internal business units and technology teams. Created effective project plans, dashboards, and reporting structures to evaluate, track, and control metrics for successful project delivery.• Successfully executed pilot project that forecasted multi-million-dollar reduction in costs, transitioning from credit card to Electronic Funds Transfer (EFT).• Spearheaded end-to-end planning, development, and approval process for PEGA-Risk Decision Engine (AI) platform on IT-Service Delivery Cloud platform. • Managed coordination of Credit Services technical team, ensuring seamless integration of request/reply responses within existing Solution Design policies and rigorous validation in DevOps environment, leading to IT-SDP delivery. Show less

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  Insight Global - AT&T

  Feb 2024 - Aug 2024

  Program Manager

  Strategic planning, and execution of government agency migration from premise based to Hosted VoIP platform. Created effective project plans, dashboards, and reporting structures to evaluate, track, and control metrics for successful planning and delivery.• Created Master Schedule with key milestones covering 77 site migration plan.• Managed contract Site Manager team in data collection and vendor submission for migration prep. • Coordinated team of Project Managers from agency & internal divisions to assure solution readiness for migration. Show less