Jitender Pardasaney PMP®, CSM, SAFe®, PRINCE2® ITIL, Cloud Architect

Jitender Pardasaney PMP®, CSM, SAFe®, PRINCE2® ITIL, Cloud Architect

Information Technology Service Desk Manager

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  • Timeline

  • About me

    Group Operations and Program Manager (IT Infrastructure, EUS, IT Security, Data Center Build/Migration), Global Service Delivery, CSAT, People and Vendor Management

  • Education

    • Sikkim Manipal University of Health, Medical and Technological Sciences

      2006 - 2007
      MBA - System & Marketing System
    • Delhi University

      1992 - 1995
      B.Com Commerce
  • Experience

    • GECBPMSL

      Jan 1998 - Jan 2003
      Information Technology Service Desk Manager

      Setup - 24x7 IT Service Desk to support GECBPMSL End Users issues and Data Center services.

    • Hewlett-Packard

      Jun 2003 - Aug 2004
      Technical Consultant

      Supported 24 x 7 - HP IT Customer Support center, NOC and EU services.

    • IBM Global Services

      Aug 2004 - Nov 2006
      IT Infrastructure Project Manager

      Supported IT Security Services for IBM Internal and External Clients in India and UK.Managed IT Infra Setup Projects for IBM Internal Customer - IGA

    • Siemens

      Apr 2007 - Dec 2011
      SDM IT Services

      Handled IT Service Delivery for 14000+ End Users, (Including - SL, SISL, SHS, NSN, Coco Cola, BMGF)Project / Programs Management for Siemens/ATOS Internal & External CustomersStakeholder and Client ManagementTools Deployment & AutomationChange ManagementVendor ManagementPeople management of 40+ resources.

    • HCL Technologies Ltd.

      Apr 2012 - now

      Managed and Migrated Business critical EOL/EOSL - Servers and Storage boxes of biggest Automobile company in Sweden to latest robust IT Infrastructure.Planned & Successfully migrated Business critical applicationsExecuted Cut-over Migration with minimum disruption to EU/Customer Responsible for IT Infrastructure, DC Setup, DC Migration Projects/Programs for HCL Customers in EU and UK.

      • Program Manager (IT Transformation Projects)

        Feb 2017 - now
      • Senior IT Project Manager

        Apr 2012 - now
    • HCLTech

      Apr 2017 - now
      • Group Operations and Program Manager (IT Infrastructure, EUS, IT Security, Data Center Projects)

        Aug 2020 - now
      • Program Manager (IT Infrastructure Transition & Transformation Projects)

        Apr 2017 - Jul 2020
  • Licenses & Certifications