Pawan Kapoor

Experience

• 

  Vertex Customer Services

  Jan 2004 - Jan 2007

  Sr. Customer Services Representative

  Best in class customer service along with mentoring team members and floor support.

• 

  Agilent Technologies

  Mar 2007 - May 2012

  Team Lead

  Managing AP process leading a Team of 10 FTE's ensuring individual targets as well as team targets are met consistently.

• 

  VivaKi

  May 2012 - Jul 2013

  Assistant Mgr

  Managing accounts payable from end to end perspective, vendor management, escalation management, client management, miscellaneous procurement related issues, people handling

• 

  Genpact

  Jul 2013 - now

  • Work with multiple internal stakeholders while responding to RFI/RFP from an Outsourcing, Solution's and Transition perspective • Provide support to the Sales Teams in drafting client solutions • Extending Functional and Technical Consulting Services based on Client needs• Participate in onsite Due Diligence, Solution Identification exercises to understand client processes and requirements in order to draft outsourcing solutions • Work on multiple Process Re-engineering and Transformation Projects across industry verticals (Manufacturing, Media, Pharmaceutical, Healthcare & Life sciences) • Implementation of best practices around process, technology and design across core finance areas (Procure To Pay)• Perform process diagnostic and benchmark with industry standards• Collateral development for Accounts Payable Process• Identify requirement “gaps” and provide design alternatives to maintain a high degree of quality in the solution build Show less

  • Assistant Vice President

    May 2023 - now

  • Senior Manager - Accounts Payable Solutions and Consulting, CFO Transformation Services

    Jul 2018 - May 2023

  • Consultant, Manager - Practice, Solutions - Accounts Payable - CFO Services

    Jul 2013 - May 2023

  • Manager

    Jul 2013 - Jul 2018