Yudhi Sutrisna

Experience

• 

  American Express

  Jan 1996 - Jan 1999

  Authorizer

  Implemented policies and procedures for Authorization request and involved in all aspects of customer service, including solving problems, establishing and accessing customer accounts, and performing credit evaluations.

• 

  KAP Ngurah Arya & Rekan

  Jan 1999 - Jan 2000

  Junior Auditor

  Prepared audit reports and comments with detailed descriptions of the complete audit process and results

• 

  HSBC

  Jan 2000 - Aug 2023

  Support and develop sustainability initiatives that are consistent with sustainability strategy and priorities, including Future Skills, Sustainable Finance, Sustainable Network and Climate Impact, and Community and Welfare. Develop communication and proactively manage the relationship with key stakeholders to support the company's leadership reputation and gain insight on emerging trends, risks and opportunities. Responsible for developing and managing corporate sustainability programs, including sustainable business, footprint management, community investment (CSR) and employee engagement. Manages Corporate Sustainability programmes, including the development of strategies as well as implementing programmes to promote HSBC's Corporate Sustainability image in Indonesia. Responsible in implementing service quality initiatives/ program in the retail banking area and performed quality monitoring activity on customer contact channel to ensure the highest standard of service delivery. Provide centralized and reliable support for Customer Service Department with analysis and recommendation action, monitor and control over capacity plan and budget, develop MI automation to increase productivity and high service quality to support daily operations. Effectively managed, direct and control all aspect of walk-in customer service and payment centre operation. Managed daily operations of anti attrition team, specializing in handling incoming closing card request and releasing TMD process. Promoted customer satisfaction through clear, concise communication. Implemented policies and procedures for Authorization request from cardholder and merchant.

  • Vice President Corporate Sustainability

    Mar 2016 - Aug 2023

  • Assistant Vice President Corporate Sustainability

    Apr 2013 - Mar 2016

  • Manager Corporate Sustainability

    Jan 2009 - Apr 2013

  • Manager Service Quality Development

    Jan 2008 - Jan 2009

  • Manager Customer Service Support

    Jan 2007 - Jan 2008

  • Assistant Manager Branch Walk-In & Payments Cards/PIL

    Jan 2006 - Jan 2007

  • Assistant Manager Anti Attrition

    Jan 2005 - Jan 2006

  • Team Leader - Customer Service

    Jan 2003 - Jan 2005

  • System and Authorization staff

    Jan 2000 - Jan 2003
• 

  PT Bank Maybank Indonesia

  Aug 2023 - now

  Head Corporate Social Responsibility

  Responsible to develop and implement the company CSR strategy. This includes setting goals, identifying material issues, aligning goals with company values and culture, creating framework for implementation and accountability, delivering transparent reporting.