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Brett Falls

Brett Falls

Followers of Brett Falls546 followers
location of Brett FallsLewes, Delaware, United States

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  • Timeline

  • About me

    Director of Front Office

  • Education

    • Marshall University

      -

  • Experience

    • The Greenbrier

      Jul 2001 - May 2012

      Responsible for managing all employees within the arrival and departure processMaintain operations from the front door overseeing all employeesEnsure all employees follow Forbes and AAA guidelines in welcoming guests to a luxury environment atmosphereResponsible for working closely with transportation and bell stand manager to ensure budget cutting strategies as well as planning for both departments Show less Responsible for all Service Coordinators and locker room staff relating, but not limited to scheduling, coaching, hiring, payrollResponsible for monitoring spa inventory used in services as it relates to meeting budget guidelinesResponsible for monitoring staff as relates to AAA and Forbes StandardsAssist with spa operations regarding booking and selling servicesConstant problem solving as it relates to guest services and complaintsMonitor staff levels as it relates to additional appointments Show less Selling spa services as well as spa products. Also responsible for upgrading services as well to increasing profitExpected to deliver guest service standards outlined by AAA and ForbesBalancing of spa schedule as it relates to work load of servicesMonitor staff levels as it relates to additional appointmentsResponsible for closing guest vouchers as well as maintaining a cash drawer Training Annual Ethics classes taken as it relates to Hotel Operations, guest service, Forbes and AAA TrainingCertified by the International Spa Association as a Spa Show less

      • Operations Manager

        Aug 2007 - May 2012

      • Front Manager

        Apr 2006 - Aug 2007

      • Spa Supervisor

        Aug 2003 - Apr 2006

      • Head Service Coordinator

        Mar 2002 - Apr 2006

      • Service Coordinator

        Jul 2001 - Mar 2002

    • Kiawah Island Golf Resort

      May 2012 - May 2015

      • Guest Accommodations Manager

        Apr 2014 - May 2015

      • Assistant Front Office Manager

        May 2012 - Apr 2014

    • Charlestowne Hotels - Innovative Hospitality Management

      May 2015 - Feb 2017
      Facility Manager

    • DoubleTree by Hilton

      Feb 2017 - Nov 2018
      Director Of Housekeeping

    • Hotel Bennett

      Nov 2018 - Aug 2020
      Director of Housekeeping

    • The Omni Homestead

      Jan 2022 - now

      • Director of Front Office

        Jul 2023 - now

      • Guest Services Manager

        Jan 2022 - Jul 2023

  • Licenses & Certifications

    • Certified Spa Supervisor

      ISPA - International SPA Association