Mark Barbosa

Experience

• 

  Lathrop & Gage LLP

  Jun 2001 - Feb 2017

  Business Application Administrator

  Responsible for multiple applications (front end and back end) across the firm. Work directly with the Accounting, Records and Tax/Wealth Strategies groups. Assist with 3rd tier troubleshooting and end user support for multiple legal software titles. Experienced in the Elite Legal Billing System, iManage Document Management System and Legalkey Records System.

• 

  Grantham University

  May 2017 - Feb 2018

  User Support Technician

  Applications and systems support. Point of contact for technical setup and system execution at Grantham corporate events.

• 

  Johnson County Community College

  Feb 2018 - now

  Providing management and support for Technicians, Analysts, and Supervisors including JCCC student-staffed Support Technician program. Inspiring learning to transform lives and strengthen our community. Team leader for the Technical Support Center that provides support for students, faculty and staff across multiple campus locations. Manages the Student Support Technician program that employs current students in IT tech support while attending JCCC.

  • Manager - Technical Support Center

    Jul 2022 - now

  • Technical Support Center Supervisor

    Feb 2018 - Jul 2022