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William Lloyd

William Lloyd

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location of William LloydAurora, Colorado, United States

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  • Timeline

  • About me

    Help Desk Manager at Dana Kepner Company, Inc.

  • Education

    • Ponderosa High School

      2000 - 2004
      High School Diploma Achieved

    • University of Alaska Fairbanks

      2005 - 2008
      Psychology, Computer Science

      I started at UAF working towards a degree in Psychology, but changed to a Computer Science degree. I decided to work full time after a few years at UAF.

    • Hastings College

      2004 - 2005
      Physics Major

  • Experience

    • CCATS, LLC

      Aug 2006 - Feb 2009
      Instructor

      · Primary instructor for Microsoft Excel, PowerPoint and Microsoft Word · Instructor for Microsoft Access and Microsoft Outlook; · Responsible for regular maintenance and updates of computers and server · Assist clients with customizing computer purchases · Maintain network connectivity · Onsite customer consulting · Collaboration on training manuals used for regular classes and creation of custom manuals Show less

    • Fairbanks Professional Center, LLC

      Dec 2008 - Feb 2009
      Supervisor

      · Provide desktop and network support for all clients · Supervise day-to-day operations of Fairbanks Professional Center and staff · Ensure FPC client satisfaction · Coordinate building maintenance

    • Northrop Grumman

      Jul 2009 - Mar 2010
      AHLTA Specialist

      · Creation and maintenance of User Accounts for medical personnel · Troubleshooting of User Accounts and software systems · Responsible for daily backups · Monitored multiple processes and identified performance errors

    • Dana Kepner Company, LLC

      Oct 2010 - now

      • Help Desk Manager

        Mar 2021 - now

      • IT Helpdesk Technician

        Oct 2010 - Mar 2021

  • Licenses & Certifications