Anthony Pisa, PCC

Experience

• 

  FedEx Office

  Jul 1990 - Jun 2004

  Regional Operations Manager

  • Increased top-line comp-store sales by 10% to $30 million dollars in year one, while previous years showed a negative trend, grew profitability by 30% in the first year and 20% in year two• Developed a talent pipeline that fulfilled a 70% internal promotion rate within the region and company• Led a sales team comprised of an Area Sales Manager, Sales Managers, and inside sales representatives along with Operations to support further growth of the Region • Created a short and long-term machine capacity strategy that reduced costs by over $1 million dollars while introducing better technology and capabilities.• Built a relationship with the Intel semiconductor manufacturing plant in New Mexico that evolved into a $250k annual onsite facility project• Collaborated and facilitated the introduction of off-site production centers in the New Mexico and Los Angeles area to provide a dedicated commercial sales channel resolution • Helped the company build a streamlined Hub & Spoke store operation• Worked with strategic POS implementation team in Dallas to help formulate scenario-based touchscreen paths and platforms. Show less

• 

  Starbucks

  Jul 2004 - Jun 2018

  Regional Vice President

  • Led a Region of 7 Area Directors, 56 District Managers, and 700+ locations with a support staff that delivered over $1 billion dollars in annual revenue and $250+ million in profitability • Built talent pipeline for partner development to create growth opportunities for senior leaders through front-line employees• Provided leadership and execution of U.S. initiatives• Interacted with headquarters partners to execute strategic and business priorities, fostered brand and business partner relationships to collaborate on analyses and process recommendations• Collaborated with cross-functional teams to enhance service delivery execution and increase profitability• Anticipated obstacles and addressed issues before they impacted business results• Ensure relevant programs/projects are on track, including a budget, timeline, and scope• Built real estate portfolio strategy in partnership with the development team to enable profitable growth and drive market penetration• Partnered with large diverse corporate teams on projects and programs to support the Region and U.S. business• Worked with community leaders to foster programs to improve partnerships, local economy, and workforce development Show less

• 

  Kizuki Ramen & Izakaya

  Jun 2018 - Jan 2020

  Chief Operating Officer

  • Refreshed leadership team starting with the Vice President of Innovation and Strategy, to help stabilize store operations, build a centralized commissary, and focus on scalability• Created a talent plan to develop opportunities for partners and further the company to support an expansion• Developed a recruiting strategy to attract top talent with a focus on retention through training and development• Partnered closely with Finance and owners to drive strategic financial decisions and investments, to inform and influence business strategies (e.g., supply chain network strategies and capital investments, automation, digitalization capabilities)• Built and executed strategies to help streamline real estate development plans and market penetration, including site selection, contract negotiations, and partnerships• Scaled up the company in 18 months by adding four new locations to the existing 18 by developing a market and pricing strategy, initiating a delivery roadmap, and innovating on current product lines• Reset internal systems, tools, and field point of sale system to drive improved effectiveness and efficiency through lean processes across the entire system• Renewed vision, mission, and guiding principles for the company• Worked with partners and potential investors to develop a short and long-term growth strategy• Coached and mentored founding partners Show less

• 

  Aegis Living

  Jan 2020 - Sept 2021

  Senior Vice President Operations

  • Recruited to join Executive Team as Chief Operating Officer successor• Supported growth from 30 communities to 33 in less than two years, with five more in the development pipeline, while sustaining over $200 million in profitable revenue during the pandemic• Developed and led thriving teams at the Vice President, Regional Director, and General Manager levels. Created talent development succession plans at all levels• Developed industry-leading processes and systems at the start of the pandemic to help keep residents and staff safe. Achieved some of the lowest Covid case exposures in the industry• Developed strategic roadmaps for field operations and led upstream functions, including people, processes and tools, possible futures, and the ROI for potential initiatives• Built and lead a leadership team that owned and managed strategic projects, leading cross-functional teams in strategic analysis/planning and operational execution to further company goals and priorities• Partnered with support center to bring in new technologies to provide the best and most efficient care available while reducing overall labor and equipment costs• Worked with a startup partner to build a unique labor system to meet the needs of a specialized staffing approach for assisted living• Instituted lean processes and systems to help support staff and ensure patients received the best care practices Show less

• 

  Excellence in Action, LLC

  Mar 2022 - now

  Certified Executive Coach and Business Consultant

  • Work with a variety of clients, including senior executives, and high-potential leaders, to develop their leadership skills and improve their performance• Conduct assessments to identify strengths and areas for improvement, and create customized development plans to address specific needs• Provide individual coaching sessions to help clients work through challenges and develop new skills• Develop metrics to measure the impact of leadership development programs on employee engagement, retention, and business outcomes• Perform quantitative and qualitative analysis to evaluate and diagnose business and management decisions across startups and small to mid-size companies• Develop tools and reports that assist in driving decision-making for business partners and management• Recommend near-term and long-term solutions based on evaluation results• Implement solutions to improve business efficiency, performance, cost control, and professionalization of company talent Show less