Nawal AlMalik

Experience

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  Banque Saudi Fransi

  Feb 2008 - Dec 2015

  As an IT Developer Manager, my role involved:* Handling daily SIMAH clients database updates by using SQL.* Communicated with the Intranet team to create an internal HTML page with a simple JavaScript code to support SIMAH clients database updates.* Leading successful Software Development of major projects [DMAS Delivery, and AML Support], ensuring they met all project milestones, and exceeded customer expectations.* Streamlining deployment processes, which resulted in a remarkable 55% acceleration of time-to-market, allowing for faster releases and increased customer satisfaction.* Ensuring compliance with industry standards and best practices in application delivery, which guaranteed that our applications were of the highest quality and consistently met regulatory requirements.✨ I contributed in the Deployment of DMAS (Documentum Management System project and it was a successful Delivered project.Excited to bring this experience to my next opportunity, driving innovation and excellence in application management. Show less In my role as an IT Support Application Officer, I:* Proactively resolved critical application issues, significantly reducing downtime by an impressive 82%.* Communicated with the Windows Server, Active Directory, and System Administration Teams to enhance and empower users' support.* Implemented robust maintenance strategies, which led to a remarkable 65% decrease in support requests, resulting in cost savings and improved service efficiency.* Collaborated seamlessly with cross-functional teams, ensuring the smooth integration of applications across various departments.* Fostered a culture of collaboration among IT teams, enhancing cross-functional communication and problem-solving.* Mentored junior team members, contributing to the growth of their technical skills and problem-solving abilities, ultimately benefiting the entire department.📊 These achievements significantly contributed to improved service delivery and operational excellence.🏆 I created a shared useful installing and troubleshooting Knowledge-base articles for other team members as part of mentoring process and empowering the idea of Teamwork.🏆 I was rewarded for my Success as the first lady worked in that Department.Excited to leverage my skills and experiences for the success of my next challenge in the IT domain. Show less

  • Senior IT Developer Manager

    Jan 2010 - Dec 2015

  • Senior IT Support Application Officer

    Feb 2008 - Dec 2009
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  ROSHN l روشن

  Jun 2023 - Sept 2023

  Return Program

  During my time at Roshn's Return Program, I took on a range of responsibilities that align perfectly with this role:* Worked collaboratively in a diverse IT team, specializing in Application Delivery.* Managed vendor communications, ensuring efficient collaboration.* Conducted business testing and quality assurance on ServiceNow and roshn.sa, ensuring seamless performance and fast version updates.* Achieved measurable results, contributing to a smooth transition and successful program completion.🌟 I contributed in ServiceNow Update version testing project.🏆 I have been recognized to complete the Proof of Concept phase (POC) of a project that implements a technology to add a service to communicate with people with hearing impairments.Ready to apply these skills in my next role and continue making a positive impact! Show less

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  ACWA Power

  Jan 2024 - now

  Human Resources Operations Specialist