Lucas Hames

Experience

• 

  Autopista Litoral Sul

  Jul 2014 - Jun 2015

  Apprentice

  Assistance to the Engineering and Administration Department. Responsibilities include photocopying, binding documents, Excel spreadsheets, organizing lectures, managing inventory, and assets administration.

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  Dígitro Tecnologia

  Mar 2017 - Feb 2019

  Support Analyst - Junior Level

  Provide support via email and telephone to customers and field technicians, including remote connection (SSH, Teamviewer, etc.) for PABX and its integrated systems. Perform database analysis using PostgreSQL and DB2. Analyze phone calls through frequency captures (VoIP, digital, and analog). Conduct log analysis, package updates, and system version upgrades. Record activities and communicate issues to the development department using the REDMINE system.

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  Vista Software

  Sept 2019 - Aug 2021

  Perform analysis of complex issues in CRM systems using debugging tools, log analysis, API testing, and database interventions (MySQL). Create scripts and reports using SQL. Analyze problems related to FTP, hosting, and REST API integrations. Communicate with clients via phone, email, and chat. Utilize tools such as Workbench, Postman, Putty, Jira, Confluence, Filezilla and AWS management console in daily operations.

  • Support Analyst - Intermediate Level

    Feb 2021 - Aug 2021

  • Support Analyst - Junior Level

    Sept 2019 - Jan 2021
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  Khomp

  Oct 2021 - Oct 2024

  Responsible for the Systems and BI team. Plan and oversee the update and validation of new software versions. Manage and design the allocated budget for the department. Plan the team's development through Personal Development Initiatives (PDIs) and conduct feedback meetings (1:1). Research new tools and technologies for implementation, aiming to improve performance and internal processes. Align technological demands and priorities with company directors and management. Manage ERP, CRM, CoMex, BPMS, HCM, BI, ITSM, and Contract systems. Handle payments for service providers and consultants involved in the Systems/BI area. Show less Gather requirements for the implementation of new software or ERP Senior modules. Create system documentation, procedures, and integrations using UML and BPMN models. Analyze integration issues between systems. Responsible for managing the database environment of the systems (SQL Server) and generating reports for business areas when needed. Liaise with vendors or consultants to resolve issues or align requirements. Assist business areas with specific process-related inquiries involving the system or database interventions. Create automated routines in ERP and CRM systems, as well as triggers, rules, and reports. Show less

  • System Coordinator

    Nov 2022 - Oct 2024

  • Systems Development Analyst - Intermediate Level

    Oct 2021 - Nov 2022
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  Linx

  Oct 2024 - now

  Tech Lead

  Technical Leader of the Enterprise Cloud team, leading the database squad with a focus on managing the environments of large clients. Responsible for conducting agile ceremonies, holding 1:1 meetings, tracking individual development plans (IDPs), and implementing best practices to ensure team success and continuous project delivery.The mission of the database squad is to provide specialized support for the database environments of large clients operating on cloud infrastructure. The main managed databases are SQL Server, with additional support for Oracle and MySQL. Show less