My Do

Experience

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  Language Link Vietnam (LLV)

  Sept 2015 - May 2016

  English Teaching Assistant

  This position involved assisting for foreign teachers in English classes at public primary and secondary schools (ThangLong Primary school, ChuVanAn and NghiaTan Secondary school)

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  Vietnam Backpacker Hostels

  Jan 2016 - Jan 2017

  • Receptionist

    Jan 2017 - Jan 2017

  • Receptionist

    Jan 2016 - Jan 2017
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  Four Seasons Hotels and Resorts

  Jan 2017 - Jan 2017

  Residence Coordinator

  This position required great assistance for the Butler team, who take responsibilities to take care of guests in Private Pool Villas, administrative and secretarial support for the Department Head, and appropriate expertise in general hospitality PMSAchievements and contributions- Coordination work- Full secretarial responsibilities for Residence Manager- Administrative support (multi-department cooperation)

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  Meliá Hotels International

  Dec 2017 - Aug 2018

  F&B Secretary

  This position aimed to provide secretarial services for FB Manager and Head Chef, to organize FB office, and to prepare all daily and weekly appointments Achievements and contributions- Coordination work for F&B and Kitchen- Full secretarial responsibilities - Personal Assistant for F&B Manager and Head Chef- Administrative support: Actively create FB document resources (Banquet event orders, miscellaneous reports, menus, collateral printing design, and consultancy) and assisted in HR management for Department Head (daily allocation, weekly attendance record, meal plan, timesheet) Show less

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  Six Senses Con Dao

  Aug 2018 - Sept 2019

  Receptionist/ Airport Representative/ Night Audit

  This position required great responsibilities and concentration on system management and financial management, abilities to deal with immediate and stressful situations while enhancing the friendly appearance and effective cooperation with other departmentsAchievements and contributions- Key staff to conduct night duties: Check figures, postings, and documents for accuracy, audit and balance report for the End of day- Coaching new associates with all FO functions- Reception functions- Airport representative: Welcome arrival guests and see off departure guests at the airport; timely assist guests with luggage and accordingly arrange transportation to and from the resort- Operator and concierge responsibilities: Answer incoming calls and direct calls accordingly; acquire extensive knowledge of the local destinations and recreational activities for suitable recommendations and arrange luggage, events, excursions, and transportation upon request from resort residents Show less

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  AMES ENGLISH Careers

  Nov 2019 - Mar 2021

  AEKT Teacher

  This position is about teaching and coaching, as well as providing customers service to parents and students. Achievements and contributions- Form teacher for Starters and Movers (English level based on Cambridge test system - more than 80 students)- Establish appropriate syllabus and worksheet for specific needs of students such as to attend English Language Exams (TOEFL primary, IELTS, Cambridge) or to revise for a midterm and final exam at public school- Train and monthly evaluate new full-time and part-time teacher- Customer Service Show less

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  Educational Institution

  Mar 2021 - Oct 2022

  Stay-at-Home Mom
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  Discova

  Nov 2022 - now

  This role takes responsibility for ensuring all reservations of services for inbound Japan industry as details below:- Customized itinerary for FIT tariff agents- Managed bookings for accommodations and services- Costing- Customer service support- Coaching newbiesArchievements:- Conversion rate (from quotation to official bookings) up to 55.56%- Key member who handle 70% of all bookings among the team- Destination expert: can advise about the products knowledge to new comers after 2 months probation- Archieve average margin of 20% for all bookings under me - Main Person in charge for 1 essential agent after 4 months of working Show less

  • Contracting Executive

    Nov 2023 - now

  • Japan Reservations Executive

    Nov 2022 - Nov 2023