Francis Borigi

Experience

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  OnProcess Technology

  Sept 2006 - Apr 2012

  Senior Process Specialist

  • Distinction of providing complete support for Halsted and Mastec Service Provider to all American citizens.• Provided timely and effective resolutions to a range of customer queries related to product and service.• Complete ongoing training to stay abreast of product, service and policy changes.• Maintaining a proper customer database and handling after sale service.• Following up on all customer related issues to ensure the job has been done to the best of their ability. Show less

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  Grape Services Pvt Ltd

  Aug 2012 - Sept 2016

  Operations Manager

  This role is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status to the client. Show less

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  JB Infotech Pvt Ltd

  Jan 2015 - Feb 2017

  Manager Operations

  This role is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. I have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. I provide day to day direction to the project team and regular project status to the client. Show less

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  Grape Services Pvt Ltd

  Apr 2017 - now

  Operations Manager