Peter Neuhaus

Experience

• 

  COMO Hotels and Resorts

  Jul 2006 - Jul 2007

  Trainer and Supervisor within the Food and Beverage (F&B) Outlets of the COMO Metropolitan London

  Managing the hotel’s different F&B outlets.Renewing the F&B standards by creating a manual for the outlets and implementing these standards by training co-workers and management.Leading the hotel’s “green program” by seeking ways to reduce wastage.

• 

  Four Seasons Hotels and Resorts

  Oct 2007 - Mar 2010

  Front Desk Trainer

  Teaching line employees and management new company standards and procedures for service quality assurance. Increasing room revenue by designing an “up-sell” program that motivates receptionists to sell higher room categories.Managing arrivals/departures, room assignment, reservations and guest accounts. Providing cashiering and concierge services.

• 

  Grand Hotel Park, Gstaad

  Mar 2010 - Jul 2011

  Assistant Front Office Manager

  Preparing the grand opening of the hotel in December 2010 after a complete renovation. Achieving the highest possible occupancy by contacting former guests and by managing online distribution channels. Managing the reservations department and creating new reservation correspondence in three languages f/e/g.

• 

  Mirus Software SA

  May 2011 - Aug 2016

  Designing different levels of training courses for payroll, employee scheduling, time recording and finance programs in French, German and English aimed at GMs, HR managers and department heads.Creating a concept for the introduction of the new Mirus program version in the French part of Switzerland, the canton of Berne and the canton of Valais. The content of my presentation is aimed at the students of the second year of the Bachelor of Science in Hospitality Management Programme and consists of a demonstration of a complete and fully integrated hotel information System. Analyzing hotel specific labour law and salary issues quickly, and offering solutions and advice to GMs and HR managers. Giving telephone support with regards to the right usage of the different Mirus programs. Travelling to Swiss hotels and teaching HR managers and department heads in using Mirus HR back office programs. Designing training courses for beginners and advanced program users.

  • Head Of Training

    Oct 2013 - Aug 2016

  • Occasional guest speaker at the Ecole hôtelière de Lausanne

    Dec 2012 - Dec 2015

  • Consultant and Trainer for HR Software Applications

    May 2011 - Sept 2013
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  Hôtels et Patrimoine SA

  Dec 2019 - Jan 2021

  Managing the Hotel aux Remparts: a 4star business hotel with 48 rooms, 15 suites, 4 conference rooms that can host up to 100 participants and a private onsite parking.Managing the Hotel des Inventions: a 3star + business hotel with 34 rooms, 9 suites, 3 family rooms, a conference room, a restaurant with 90 seats and a private onsite parking.The "Hotel aux Remparts” and the “Hotel des Inventions" are both members of the Swiss hospitality group "Hôtels et Patrimoine SA". Presenting in French two hotel business cases to the students of the first and third year of the Bachelor programme, as part of Professor Francesco Derchi’s courses “Cours de Fondamentaux du Marketing de l’Accueil” and “Cours de Marketing International des services”.

  • Directeur d'hôtels / GM of two hotels

    Aug 2016 - Jan 2021

  • Guest Speaker at EHL Hospitality Business School

    Dec 2019 - Dec 2019
• 

  Gastroconsult AG

  Mar 2021 - now

  Hospitality Business Consultant

  Handling hotel and restaurant mandates for various analyses, succession plans, real estate appraisals, business plans, concepts, leases, optimal operations, business acquisitions, headhunting, payroll, accounting and training.

• 

  GastroVaud

  Apr 2021 - now

  Visiting Lecturer in Accounting, Rental lease for commercial premises and Business takeovers

  Teaching accounting, rental lease for commercial premises and business takeovers as part of the license for restaurateurs and hoteliers in Vaud (Swiss canton).

• 

  GastroSuisse

  Apr 2021 - now

  Visiting Lecturer in Financial Accounting

  Teaching financial accounting as part of the GastroSuisse G2 course, intended for executives in the hotel and restaurant industry.

• 

  EHL

  Sept 2022 - now

  Visiting Lecturer

  Teaching the Revenue Management course in French and in English to the third semester of the Bachelor of Science (BSc) program. The course encompasses dynamic pricing and revenue optimization procedures in hotels and other industries, requiring students to collaborate in groups and submit individual assignments.