Imran Yousaf

Experience

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  Ripton Solutions

  Jun 2021 - Dec 2022

  ServiceNow Developer/Admin

  • Worked on multiple projects for supporting administrative level activities.• Learned ServiceNow development and implementation of ITSM module.• Supported ITIL technologies and business processes. • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in Service Now. • Discussed the business requirements with client and documented the process request. • Created reports, Workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules. • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. • Communicate with client in an agile development model, attend daily scrum meetings, sprint planning and do tasks estimations. • Wrote Client scripts & Ui Policies to improve client-side interactivity. • Developed Business Rules, Scheduled Jobs, UI Actions to customize the platform behavior. • Created and setup security rules (ACL) to improve overall platform security. • Configured Inbound Email Actions to create incidents and requests via email. • Created Data source to import historical data from external sources and complex transform maps to transform data into ServiceNow tables. • Integrated ServiceNow instances to sync incident tickets and attachments on real time using ServiceNow REST API’s and inbound web services. • Configured and customized email and push notifications based on complex requirements. • Configured Custom SLAs for Incident and Change modules. Show less

• 

  Perception IT

  Dec 2022 - May 2024

  ServiceNow Developer

  • Worked on ServiceNow Project for Jazz Internet and Broadband Service Provider in Pakistan.• Implemented, documented, and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes. • Migration of Maximo Application in ServiceNow (create replica of Maximo application in ServiceNow)• Doing modification in database using SQL queries. • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in Service Now. • Experience in service catalogs, record producers, order guide, client scripts, business rules, script includes, notifications, UI action, UI policies and Rest API’s.• Discussed the business requirements with client and documented the process request. • Created reports, Workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules. • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans • Developed Record Producers in Service Catalog to show records in Incident, Problem, and Change applications.• Created and updated custom Record Producers through all steps of the process including Variables, UI policies, Client Scripting, Record Producer Script, and all table elements (fields, business rules, ACLs, form/list layout, UI policies, and UI actions).• Communicate with client in an agile development model, attend daily scrum meetings, sprint planning and do tasks estimations. • Developed Business Rules, Scheduled Jobs, UI Actions to customize the platform behavior. • Integrated ServiceNow instances to sync incident tickets and attachments on real time using ServiceNow REST API’s and inbound web services. Show less

• 

  Strategic Consulting Solutions

  May 2024 - now

  ServiceNow Administrator

  • Worked on multiple projects for supporting administrative level activities.• Learned ServiceNow development and implementation of ITSM module.• Supported ITIL technologies and business processes. • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog in Service Now. • Discussed the business requirements with client and documented the process request. • Created reports, Workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules. • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. • Communicate with client in an agile development model, attend daily scrum meetings, sprint planning and do tasks estimations. • Wrote Client scripts & Ui Policies to improve client-side interactivity. • Developed Business Rules, Scheduled Jobs, UI Actions to customize the platform behavior. • Created and setup security rules (ACL) to improve overall platform security. • Configured Inbound Email Actions to create incidents and requests via email. • Created Data source to import historical data from external sources and complex transform maps to transform data into ServiceNow tables.• Configured Custom SLAs for Incident and Change modules. Show less