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Tammy Suenkel

Tammy Suenkel

Teller/Loans/Help Desk

Followers of Tammy Suenkel228 followers
location of Tammy SuenkelFalling Waters, West Virginia, United States

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  • Timeline

  • About me

    Customer Technical Support Engineer

  • Education

    • American InterContinental University

      2009 - 2009
      Associate's Degree Business/IT

      Received Associates Degree in Business/IT

  • Experience

    • Farmers and Mechanics National Bank

      Jan 1989 - Jan 2001
      Teller/Loans/Help Desk

      During my 12 years of employment with Farmers and Mechanics National Bank, I held 4 different positions, being promoted to each position. The positions were the following: Head Teller, Loan Department, CD department, Local Service Desk.

    • Bechtel Corporation

      Jan 2001 - Jan 2012
      Information Technology Associate II

      During my 11 ½ years of employment with Bechtel, I held 4 different positions, being promoted to each position. The positions were the following: Service Desk Lead, Automation Analysis, Wireless Asset and Procurement Management, Information Technology Associate II

    • HP Enterprise Services

      Jan 2012 - Jan 2014
      Performance Planner & Capacity Management

      Analyzed monthly capacity reports for each component. Designed Crystal Reports for executive management’s monthly review for possible virtualization, and monitor performance. Updated KPI’s in Capacity dashboard using Excel. Attended monthly Capacity meeting with each component SME to review/resolve issues pertaining to capacity.

    • Dell

      Aug 2015 - Dec 2017
      Technical Support Specialist

      • Enterprise level help desk support for a federal customer Providing support remotely/helpdesk support• Troubleshooting of proprietary applications • Working with BMC Corporation's Remedy Service Desk and Action Request software packages• Requirements arrive via email, telephone calls, SharePoint, Remedy Trouble Reporting System and verbally• Serves as primary contact for incoming calls, e-mails and web request from users with password changes, PC, applications, network, telecommunications, MS office, networking, and connectivity issues, such as VPN.• Strong communication and problem solving skills. • Diagnose, troubleshoot and repair hardware/software, including mobile device.• Assist with GOOD Mobile Control for mobile devices• Preform Install/Upgrade software • Document service calls for assistance and forward request to proper support personnel.• Provide updates and solutions to the knowledge base.• Ability to work in a fast-paced environment.• Provide eight week training sessions to new technicians, as well has mentor current technicians. Show less

    • FEMA

      Jan 2017 - Mar 2019
      IT Specialist

    • The Ambit Group

      Sept 2019 - Feb 2021
      Customer Technical Support Engineer, Associate

  • Licenses & Certifications