Stacey Wood

Experience

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  Barclays

  Sept 2003 - Aug 2007

  •Dealing with Customer queries, processing loans, new accounts, and customer complaints, stationary ordering, meeting daily and weekly targets that were set.•Working alongside the other Personal Bankers as a team.•Making outbound calls to existing customers, making sure we have meet their requirements.•Dealing with in-coming calls from customers and other departments within our group.•Keeping track of personal sales, so as they could be relayed to the manager in our daily meetings. Show less

  • Counter Manager

    Jan 2006 - Aug 2007

  • Personal Banker

    Sept 2003 - Jan 2006
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  Icon

  Aug 2007 - Apr 2008

  Store communication advisor

  • Delivering optimum customer service to support all functions of the business.• Recognize and empathies with customers needs.• Sourcing information and recording information on a database.• Accessing the courier’s database to confirm progress with deliveries.• Developing knowledge of all brand activity.• Attend weekly brand update meetings.• Regularly use Excel efficiently to compile reports.• Use knowledge of brand activity and overall objectives to identify solutions to customer’s enquiries Show less

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  World Courier

  Aug 2008 - Aug 2014

  Senior Customer Service Consultant

  To be a primary contact for clients when booking Ad-Hoc shipments or providing general and specific information from Tracking shipments to quoting via phone, fax or email.Handle all clients’ enquirers received by phone, fax or email.Ensuring the shipments will run as smoothly as possible through detailed pre-planning. Monitoring clients shipments from point of collection to delivery & making sure clients are kept up to date with progress of the shipments. Solving any problems that could delay delivery on time sensitive & temperature sensitive shipments. Having excellent Knowledge in controlled Temperature packaging, refrigerant transit vehicles, Dangerous Goods Shipments & Various other Specialized Shipments. Determine which shipping system should be used for any given cold chain shipment by having excellent knowledge in controlled temperature packaging, refrigerated transit vehicles, Dangerous Goods shipments & various other specialized shipments.Communicate any temperature results to the client as soon as the delivery has taken place after reviewing the results to check any deviations. Show less

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  PDP COURIERS

  Feb 2015 - now

  Key Accounts Coordinator