Julian Buck

Experience

• 

  Epos Now

  Mar 2013 - Apr 2014

  Perform 2nd Line Support duties. Inc advanced trouble shooting and assisting 1st Line Support. Perform installation and training on Epos now hardware and software onsite.

  • 2nd Line Support Technician

    Sept 2013 - Apr 2014

  • Onsite Installation Technician

    Mar 2013 - Sept 2013
• 

  Epos Now

  Jan 2015 - now

  As Head Of Service for Epos Now US it is my duty to ensure customer success and satisfaction is at the heart of what we do as a company. I am responsible for the management and performance of the Implementation, Technical support and logistics teams here in the US and constantly strive for process improvement and development. I handle the recruitment process for each of the teams in addition to providing structured learning paths for all employees aligning employees personal goals with that of the company. I have a proven track record of over achievement across multiple departments in various roles and bring that experience and knowledge to the individuals within all teams here at Epos Now. In the first year within my current role I have managed to deliver 70% of the companies total satisfaction reviews globally from my US departments using unique strategies and process improvements: https://www.trustpilot.com/review/eposnow.comI have delivered sustained 30% revenue growth month on month in the service department resulting in $400,000 pro rata.We have experienced explosive growth, in excess of 156% year-on-year. Our team has expanded from 2 to 150+ and we turnover in excess of $12 million annually. Consequently, we are now the 13th fastest growing tech company in the UK as per the Times Tech Track 100 (2015): http://www.fasttrack.co.uk/fasttrack/leagues/dbtechDetails.asp?siteID=3&compID=4286&yr=2015And our system has been recognised as the #1 Retail Epos System 2015 against 40 other competitors: http://www.eposnow.com/us/blog/tag/retail-awards We are always on the look out for new team members, development partners and businesses that can add value and diversity to our award winning cloud based software platform and help us create amazing products.If you'd like to become part of our amazing journey into the USA contact me - Julian.buck@eposnow.com Show less

  • Head of Service US

    Dec 2015 - now

  • Lead Support Technician

    Jan 2015 - Dec 2015