Xinning Zhang

Experience

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  Oceans Fresh Food Market

  Apr 2012 - Jan 2013

  Customer Service

  Bore intensive customer services loads at daily peaks as well as ensured customer satisfaction by attending to customers’ needsMaintained hygiene and order of the entire work area, shelves and cooler, stocked shelves and face-upsRequired ability to multitask individually as well as in a team, work under pressure, be patient, detail-oriented and orderly

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  Sheridan College

  Aug 2012 - Apr 2013

  Office Coordinator, Customer Service Representative

  • Addressed general student inquires such as where to apply for tuition assistance, which clubs are available and school event information such as dances and fundraisers• Maintained student confidentiality when addressing sensitive student concerns such as information about the food bank, paralegal services, and academic appeals• Carried out duties such as answering telephone calls, voice messages and emails• Performed general office duties such as documenting information on an in-house computer database, filing, faxing, photocopying and assisting visitors with directions Show less

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  Apollo Health and Beauty Care

  Jun 2013 - Dec 2013

  Warehouse Packaging-Various

  • Personal care product packaging at Apollo Health and Beauty Care; Maple Lodge Farms chicken packaging at Puddy Bros Limited; Potato chips and popcorn packaging at Super-Pufft Snacks Corp., DVD Packaging at Technicolor Canada Inc.; Brands Marketing Packaging at PearceWellwood Inc.• Worked in a various fast-paced environments (exposed to heat, noise, dust, freezer etc.) for as long as 12 hours carrying out repetitive and intensive physical or hand-eye co-ordination packaging duties

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  Sheridan College

  Aug 2013 - Dec 2013

  • Welcomed prospective Sheridan students during any Sheridan Open House events• Directed tours and presented Sheridan Chemical Laboratories to all visitors• Responded to general inquiries from prospective students and parents Stocked and maintained the neatness of the textbooks on the shelves accurately by course codesHelped customers find their textbooks in-store or online order pickupsAnswered phone calls in a professional mannerOperated cash register

  • Student Administrative Representative

    Sept 2013 - Dec 2013

  • Customer Service

    Aug 2013 - Sept 2013
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  Cardinal Meat Specialists Limited

  Mar 2014 - Jul 2014

  Quality Assurance Technician

  ● Analyzed and monitored the fat percentage of raw ground meat while ensuring material specifications & requirements were met● Sampled and stored ground meat, other ingredients and final products of each batch of meat for microbiology lab testing and company records● Monitored, recorded and performed daily checks for metal detectors, packages, and shipping cartons throughout the entire production process● Checked temperatures for meat products and measured net weights using thermometers and scale calibration while also collecting bacteria swaps● Communicated follow-up action for issues/problems identified through product evaluations while ensuring compliance with company specifications and government regulations● Supervised and monitored best quality assurance and good manufacturing practices based on company standards● Maintained and audited the accuracy and organized all QA activity records● Inspected and evaluated pre-operations for the following week’s production Show less

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  RMC-Norkem Corporation

  May 2015 - Mar 2017

  Chemical Laboratory Technician

  ● Conducted water sample analysis by testing the pH, P alkalinity, M alkalinity, chloride, hardness, sulphite, suspended solids, bacteria (Culturing, staining and identifying microorganisms), and organics (synthesis and purification of organic compounds). In addition, also analyzed brine and glycol samples● Also conducted deposit sample analysis by preparing sample solutions of deposits and scales. This was accomplished by testing the percentage of ignition loss, carbon dioxide, silica and aluminum oxide residue● Performed experimental blends for new products as well as tested existing products; prepared all types of lab solutions as standard experimental references● Conducted and interpreted qualitative & quantitative chemical analysis manually such as gravimetric, titrimetric and colorimetric analysis using prescribed laboratory procedures● Prepared and performed regular quality controls of laboratory-grade reagents by blending and standardizing all laboratory-grade reagent orders● Performed quality controls of factory-grade batch products by testing and recording the pH and Specific Gravity as well as observed physical properties such as colour, odour, homogeneity and product consistency; adjusted, reported and updated specs variations ● Responsible for chemical product labels and safely storing the samples to meet all health regulations. In addition, ensured that all chemicals were correctly dated, prepared for shipment and disposed of; WHMIS-certified● Responsible for laboratory management of pH Meters, Analytical Scales, etc.; counting inventory of all grade raw chemical materials, reagent products, lab wares, etc. and maintained order and tidiness of the lab. ● Used interpersonal and communication skills to facilitate project management in chemical laboratories and industrial systems Show less

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  Coalition Greenwich (a division of CRISIL)

  Dec 2017 - Jan 2018

  Executive Interviewer

  • Used an internal database system to find and select financial services• Made outbound calls to financial service clients to gather their thoughts and opinions about the various financial products they use• Ensured that all interviews were conducted neutrally to avoid biases and meet high-quality standards• Collected market research information quickly and accurately to ensure high productivity• Maintained company and client confidentiality

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  Scotiabank

  Feb 2018 - May 2020

  Banking Officer

  ● Assisted with credit product applications and provided pre-approved credit products for customers such as credit cards, Line of Credit, overdraft protection and credit limit increases; increased Scotia Total Equity Plan limits for customers; Scotiabank Credit Card, Line of Credit and Scotia Loan Protection Insurance (SCCP, SCLP and SLP) sales● Advised newcomers on the benefit of our StartRight program under Scotiabank Multicultural Banking, as well as assisted them in submitting the application ● Informed clients of the benefits of opening an RRSP account with Scotiabank and assisted with their contributions● Retained customers by discovering the reason for closing accounts and offering the corresponded offers● Ensured that customers face first-call resolution leading to higher rates of customer satisfaction● Assisted with cash and cheque deposits, cash withdrawal for personal and corporation accounts, bank drafts making, loan and mortgage payments, appointment booking and account cancellation, etc., with confidentiality in a branch Show less

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  Toronto and Region Conservation Authority (TRCA)

  Apr 2024 - now

  Restoration and Infrastructure Field Staff