Jonathan Vasquez

Experience

• 

  Equifax

  Dec 2013 - May 2015

  Customer Care Representative

  • Supply W-2 paperwork to US citizens for filing their yearly taxes.• Update credit reports for customers applying for a mortgage at any bank to ensure accuracy and compliance with relevant regulations.• Gather pertinent information from lawyers or judicial authorities

• 

  ARB Call Facilities Inc

  May 2015 - Aug 2021

  Client Support Team Member

  • Interview loan applicants to determine their eligibility for loan products.• Analyze applicants’ financial information, such as income, credit score, and debt-to-income ratio.• Evaluate loan applications and submit them to underwriting for approval.• Monitor loan performance and ensure timely payments by borrowers.• Offer assistance with any customer inquiries or issues.

• 

  Snap Finance

  Sept 2021 - now

  • Monitor production systems, applications, and services for performance, availability, and security.• Collaborate with development teams to troubleshoot complex issues and provide technical support.• Analyze logs, data, and system behavior to identify patterns and troubleshoot issues.• Escalate critical incidents to higher levels of support or development scrum teams as necessary.• Maintain documentation for procedures, known issues, and resolutions to aid in future troubleshooting.• Implement monitoring and alerting automation to respond to issues proactively.• Participate in change management processes to ensure that new releases and changes are smoothly integrated into the production environment.• Provide timely updates on incident progress and resolution. Show less • Assist with the deployment and configuration of integration solutions in production environments.• Monitor and troubleshoot integration solutions and analyze issues to determine root causes.• Collaborate with other teams to ensure integration solutions meet customer requirements.• Create and maintain technical documentation related to integrations.• Monitor and remove any obstacles that impede the progress of the team.• Assist the team in organizing themselves and keeping their attention on the target of the sprint.• Monitor progress of sprints.• Keep track of and make any necessary changes to the project backlog.• Evaluate the worth, create scenarios, and rank stories, epics, and topics to make sure work concentrates on those with the highest value that align with the product plan.• Proactively identify risks and impediments Show less

  • Production Support Engineer

    Feb 2023 - now

  • Integrations Engineer E-commerce

    Sept 2021 - now