Louis Leone

Experience

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  Vito's Upholstery

  Oct 1998 - Aug 2006

  Administrative Assistant

  • Conducted out-bound calls to local businesses• Scheduled employees hours• Took pictures of finished furniture and e-mailed them to customers• Set appointments for pick-up and delivery of furniture• Filed paperwork• Was in charge of billing

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  Walt Disney World

  Aug 2006 - Jan 2007

  Ticketing Specialist

  • Managed the inventory control of paper coupons maintained by Walt Disney World ticketing• Corresponded with guests to fulfill their ticketing requests via the internet and phone• Reviewed financial control-weekly audit reports to see if check totals were written correctly

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  Wyndham Vacation Resort

  Jan 2007 - Jan 2008

  Guest Service Representative

  • Responsible for new hire orientation and presentation• Processed payments by completing cash and credit transactions • Worked in conjunction with the bell staff to assist guests to their room• Provided driving directions to callers and answered guest questions• Responsible for building relations with guests and the sales department• Stayed organized and scheduled meeting via Outlook calendar

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  Aflac

  Sept 2008 - Nov 2008

  Human Resources Assistant

  • Screened applicants on Monster.com and contacted qualified candidates for interviews• Completed, faxed, and filed accident claims• Verified claims to make sure that clients have been paid

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  R & R Properties.

  Nov 2008 - Aug 2012

  Human Resources Assistant

  • Screened resumes and conducted phone interviews• Assisted with full cycle recruiting and on boarding• Managed Career Builder database for job seekers• Accounts payable, internal auditing, handled, faxed, and filed confidential paperwork• Created a candidate pipeline• Formed meetings with team members to discuss new projects• In charge of orientation and new hire paperwork• Contacted vendors for supplies and ordering supplies

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  Hard Rock Hotel

  Apr 2009 - Jul 2009

  Human Resources Assistant

  • Assisted in updating the employee bulletin board with the latest news and information about special events and recognitions• Assisted in the application process and reviewed employee resumes• Recorded qualified and unqualified names of candidates and departments of walk-ins, printouts from H Careers, and applications that were faxed or e-mailed in a computer data base

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  The Warranty Group

  Jul 2009 - Sept 2009

  Human Resources Assistant

  The Warranty Group- Human Resources Assistant: Chicago, IL July 2009 - September 2009• Filed and organized confidential files including: health, benefits, payroll, medical, and I-9• Contacted individuals for a position as an intern• Assisted in numerous projects using Excel spreadsheets• Updated employee status

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  Medix Staffing Solutions

  Jun 2012 - Jan 2013

  FMLA Specialist: Temp assignment

  • Opened continuous and intermittent leaves • Used Boolean searches to maintain candidate profile and resumes through ATS • Handled an average of 40-50 calls and created a candidate pipeline• Listened effectively in order to identify and respond to the needs of employees • Maintained empathetic and professional demeanor while communicating with all employees• Help desk support. Assisted employees with the reset of passwords for employee portal.• Prioritized and organized daily responsibilities in order to meet all deadlines• Tracked employee time for FMLA leaves and educated employees about FMLA Show less

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  T.H.E. Roofing and Building Contractors

  Sept 2012 - Oct 2015

  Human Resources Generalist

  Building relationships with employees and business partnersIn charge of FMLA in-puts and provided answers to questionsIn charge of training and project manager when neededPerformed business analysis through use of Excel chartsProvided assistance and answers towards HR business needsMonitored work performance and provided guidance

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  Randstad Staffing

  Jan 2013 - Jul 2013

  Human Resources Assistant: Temp assignment

  • Completed numerous Excel projects including pivot tables and V-Lookup• Processed payroll via ADP• Assisted with Recruiting and on-boarding• Made 40-50 outbound calls a day per recruiting• Filed employee medical and confidential files• Prepared orientation packets• Conducted I-9 verification through the use of an I-9 secure Website AURICO and E-Verify • Contacted qualified candidates for interviews and set up interview times via Outlook

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  Envoy Air Airlines Inc

  Sept 2013 - Jun 2015

  Ramp Agent

  Loaded and unloaded cargo and made sure flights went out on timeCommunicated with team for better operationsStrategically worked as a team and maintain a safe and efficient work environmentDetermined that weight and balance of aircraft were accurate and communicated with the pilotHelped manage tasks in a timely manner and trained and motivated new hires

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  United Airlines

  Aug 2015 - Aug 2020

  Ensured that attendance and employee record keeping was completed accurately. Monitored sick calls and updated employ profile according to FML.Knowledge of Union contracts/labor laws, employee relations, and HR Administration responsibilitiesMulti-task between face-to-face employees, in-coming calls or out-going callsCommunicating with upper management per projects, tasks-completions, and matrix (future forecasting)Scheduled employee training per FAA requirementsCoordinated and lead my team through irregular operations and projects.Maintained communication with trainers and verified correct hours of employ trainingPrioritized tasks and projects through daily check listsRan matrix of employee totals to make sure we had adequate staffing per needs of our operation. Show less Safety Committee: Responsible for keeping the workplace save and ensuring that all employees are advised on workplace safety CLP qualified; Responsible for providing and receiving loads weight and balance on flights arrivals and departuresPrioritized tasks according to our daily work scheduleTrained and assisted new team members in daily ramp operationsCommunicated flights arrivals and departures cohesively to establish and execute an on-time game planOperated tugs to transport freight and cargo to claim areas and loading docksOperated belt loaders to upload and download freight and cargoOperated deicing trucks to deice airplanesLead my team through irregular operations and weather to complete challenges and daily tasks Show less

  • Airport Operations Coordinator (Training)

    Jan 2018 - Aug 2020

  • Ramp Service

    Aug 2015 - Jan 2018