Claudia Clark

Experience

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  Commercial Union Insurance

  Jan 1988 - Jan 1995

  Supervisor

  Began as a full administrator of retirement and risk administration business. Was then promoted to team leader and then supervisor during my time of employment.

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  Metropolitan Employee Benefits

  Jan 1995 - Jan 2004

  Administration Manager and Senior Servicing Consultant

  Retirement and risk administration management, implementation of workflow, decentralising of funds and setting up a retirement fund operation in Johannesburg. Change management sponsor and office manager. Project management and project participation. Senior Servicing Consultant for a large book of business.

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  Hollard Administration Services

  Jan 2004 - Jan 2006

  General Manager

  Management of retirement fund administration, financial processing, rules drafting, installation of funds, implementation of systems for the administration business and the transfer of business between systems, process design and strategy planning for the growth of the department. Trustee of 4 Umbrella Funds and an alternate Trustee of 2 free-standing Pension and Provident Funds.

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  Accolade Recruitment

  Jan 2006 - Jan 2007

  Recruitment Consultant

  Recruiting candidates mainly for and from the retirement fund industry to fill vacancies within the industry.

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  Liberty Group

  Apr 2007 - Dec 2010

  Head of Fund Governance and New Business

  Management of the new business administration team, rules and amendments drafting team and incoming section 14 team. Responsible for ensuring fund governance requirements are adhered to, implementation of streamlining process, project management and participation, and installations of funds within the retirement fund area.

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  Aon Hewitt

  Jan 2011 - Dec 2014

  Operations and Programme Manager

  AS OPERATIONS MANAGER:Retirement fund operations management, project management, consulting and client servicing, trustee meeting attendance, technical support management, process design, performance management. The areas managed include: administration; technical support; investment management; consulting; PAYEAS PROGRAMME MANAGER:Management and reporting on the programme containing all projects within the retirement department at Aon Hewitt. The projects in the programme include: PAYE; terminations; financials; valuations; fund cleansing; conversion of exel-based funds; converting funds onto a new database; project query monitoring; call centre query managementAS PROJECT MANAGER:Management of certain projects within the programme listed above. These projects include: PAYE catch-up (including negotiations with SARS); Rebuild of administration business acquired; catch-up and conversion of administration onto a new administration database; call centre query management Show less

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  FNZ Group

  Jan 2015 - Feb 2023

  Managing projects at Silica Financial Services in respect of various clients.System improvement implementation.Various projects to manage day to day processing and improvement of processes.Provide clients with solutions to improve their business. Administration of Collective Investment Schemes.Implementation of projects affecting the environment.Process design and streamlining of processes.Reporting and statistic production.Productivity management.Client relationship management.

  • Project Manager

    Feb 2018 - Feb 2023

  • Operations Manager

    Jan 2015 - Jan 2018