Dominic B.

Experience

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  Intuit

  Jan 1992 - Jan 1993

  Product Support Representative

  Provided technical support to end users of TurboTax software. Responsible for issue identification and resolution. Recognized as top talent based on call volume and client satisfaction ratings.

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  Excalibur Systems

  Jan 1993 - Jan 1995

  Project Manager/System Administrator

  • Project management of medical system installations and pre/post support activities • Participated in all phases of project management from initiation to closure• Prepared and presented project status reports • Coordinated client meetings, gathered client requirements and helped draft project proposals• Participated in the development of Graphical User Interfaces (GUI) for company’s medical software. Developed company website

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  Ikon R&D Solutions

  Jan 1995 - Jan 1999

  Systems/Network Engineer

  • Responsible for the upkeep, configuration, and reliable operation of company computer systems.• Conducted System Administration Managed multi-domain network environment • Team lead supporting Compaq shop running Linux and NT 4.0 application, print, WINS, DNS, Web and VPN servers • Responsible for desktop support involving application installations and problem resolutions• Provided 24/7 support to the data center• Designated “gorilla” assigned by upper management to various projects and tasks Show less

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  IBM

  Jan 1999 - Mar 2015

  • Project management of global beta programs for early adopter partners • Supported IPDS processes with a focus on high-end scale out storage systems • Prepared client experience validation objectives for new product development• Responsible for all project management processes from initiation to closure• Maintained Project Tailoring to enable streamlined and expedited execution• Managed stakeholder communications, facilitation of meeting, and develop and communicate of status reports and metrics on project portfolio health• Guest speaker at IBM’s Edge conferences in 2013 and 2014 Show less • Managed service consultants specializing in service development, system implementation, integration and configuration • Reviewed project proposals and contracts to ensure portfolio alignment with profit center goals• Point of contact for client escalations, change and service requests • Managed Tucson lab and technical team involved in proof of concept and failure recreate efforts • Utilized organizational assets to develop project management plans with methodical rigor• Responsible for meeting business and financial objectives on time and within budget Show less • Managed globally integrated software development teams’ responsible for storage server development• Applied lean and agile methodologies to meet milestones and manage risk responses • Conducted Pareto Analysis to identify and assess opportunities to improve quality and client satisfaction levels• Trusted advocate for several IBM premier customer organizations. Hosted briefing center visits to present product roadmaps and identify business requirements and opportunities• Managed vendor and partner relationships critical to the success meeting of product release cycles Show less • Managed hardware and software engineering teams responsible for supporting tape and SAN product development, defect resolution and L3 support center escalations• Implementation of change management plans for a globally integrated engineering workforce • Worked closely with cross functional teams to drive client requirements into future releases• Led the establishment of a Product Engineering organization in China• Provided technical leadership to IBM’s Project Office, Sales and Marketing teams• Technical consultation for support center, project office and sales team. Show less • Hardware/software engineer for IBM storage tape and disk products• Conducted root cause analysis and resolution internally and in the field• Led or supervised product installations at client sites• Provided support for Level 3 field Engineers and acted as liaison to product development• Developed Linux based call home functionality for mid-range tape and disk controllers• Developed Windows based tools used to streamline product test, defect resolution and performance/capacity monitoring and planning • Provide education to client engineers and business partners Show less

  • Senior Storage Systems Manager

    Jan 2014 - Mar 2015

  • Senior Project Manager

    Jan 2011 - Jan 2014

  • Senior Solutions Service Manager / PM

    Jan 2008 - Jan 2011

  • Senior Development Manager

    Jan 2006 - Jan 2008

  • Product Engineering Manager

    Jan 2003 - Jan 2006

  • Product Engineer / Tools Developer

    Jan 1999 - Jan 2003
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  University of Phoenix

  Jan 2012 - Mar 2015

  Faculty Instructor

  Taught IT classes on the ground campus of Tucson.

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  Critical Path Institute (C-Path)

  Mar 2015 - Jun 2017

  Senior Project Manager

  - Technical development for the ReSeqTB and TB-PACTS data platform- Develop data platform requirement documentation for AWS hosted sequencing platform- Oversee test plan and execution development- Manage vendors responsible for the on-going development of the ReSeqTB data platform- Management of multiple, inter-disciplinary teams, external sub-awardees and contracts with partnering institutions.- Development and management of project plans and budgets related to the execution of regulatory science initiatives.- Lead Regulatory Science Consortium workgroups : Data Standards & Integration, Biomarkers & Clinical Endpoints, Preclinical & Clinical Sciences, Modeling and Simulation. - Coordinate the preparation of documents submitted to the FDA, EMA (European Medicines Agency) and other agencies. Show less

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  Raytheon Technologies

  Jun 2017 - now

  Sr. Spec. IT Proj. Mgr.

  Raytheon Company is a technology and innovation leader specializing in defense, civil government and cybersecurity solutions. Founded in 1922, Raytheon provides state-of-the-art electronics, mission systems integration, capabilities in C5I (command, control, communications, computing, cyber and intelligence), sensing, effects and mission support services. Raytheon is headquartered in Waltham, Massachusetts.