Dina Abu Gheida, (PMP)®

Dina Abu Gheida, (PMP)®

Customer Service Officer

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  • Timeline

  • About me

    Authorized Certifying Officer (ACO) at USAID

  • Education

    • Carleton University

      2000 - 2004
      Bachelor of Arts - BA Major: Economics/ Minor Business
  • Experience

    • Bank Audi

      Oct 2004 - Sept 2005
      Customer Service Officer

      I handled client’s account, customer relationship, solicited new customers, assessed eligibility for consumer lending and made recommendations.

    • Mercy Corps

      Oct 2005 - Sept 2006
      Regional Office Manager

      • Regional Office Manager and assistant to the regional director of Mercy Corps Jordan

    • Jordan Investment Trust

      Oct 2006 - Aug 2007
      Researcher and Analyst

      • Researched and Analyzed information pertaining to the Jordanian and regional economies and the underlying industries. • Comprehensively documents and substantiate analysis and conclusions. This includes writing reports in Arabic and English.

    • This page is closed

      Oct 2007 - Mar 2013
      Finance Administration Manager

      responsible for HR, IT, procurements, logisticsInternal business Development (Business Plan, Marketing Plan, etc.. )

    • MOSTAQBAL

      Jun 2013 - Jun 2021

      • Managed the quality, health and safety and environment systems through obtaining and maintaining the international standards (ISO 9001, ISO 14001, and OHSAS 18001). This distinguished and helped the company to grow. • Promoted to the executive management team and assigned as the secretary of the board of directors in addition to my duties.

      • Project Management & Quality Assurance Manager

        Oct 2020 - Jun 2021
      • Quality Assurance Manager

        Jun 2013 - Oct 2020
    • USAID

      Aug 2021 - now
      Authorized Certifying Officer (ACO)

      • Primary Authorized Certifying Officer (ACO) for USAID/Jordan and the Syrian Regional Platform (SRP).• Planning, analyzing and certifying payments with oversight and review of all vouchers for payments and advances and ensuring conformance with USAID and USG rules and regulations.• Ensure that policies and procedures are carried out responsibly for the disbursement of federal funds.• Provides general leadership and management guidance to the Payment Division staff and Maintain liaison with the U.S. Disbursing Offices and the host country banks including managing the Trust Fund Account.• Audit Internal SOPs and develop new procedures and systems to achieve greater efficiencies and internal control over financial processes.• Participate in Financial Audit Reviews for local Implementing Partners Show less

  • Licenses & Certifications

    • Environmental Management Systems Lead Auditor (EMS-LA)

      CQI Ireland
      Oct 2013
    • ISO 45001 Lead Auditor - Occupational Health & Safety Management System Certification

      CQI Ireland
      Oct 2018
    • Project Management Professional (PMP)

      Project Management Institute
      Jul 2020
    • Internal Quality Management System Auditor

      Lloyd's Register
      Oct 2009