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Dina Abu Gheida, (PMP)®
Customer Service Officer

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About me
Authorized Certifying Officer (ACO) at USAID
Education

Carleton University
2000 - 2004Bachelor of Arts - BA Major: Economics/ Minor Business
Experience

Bank Audi
Oct 2004 - Sept 2005Customer Service OfficerI handled client’s account, customer relationship, solicited new customers, assessed eligibility for consumer lending and made recommendations.

Mercy Corps
Oct 2005 - Sept 2006Regional Office Manager• Regional Office Manager and assistant to the regional director of Mercy Corps Jordan

Jordan Investment Trust
Oct 2006 - Aug 2007Researcher and Analyst• Researched and Analyzed information pertaining to the Jordanian and regional economies and the underlying industries. • Comprehensively documents and substantiate analysis and conclusions. This includes writing reports in Arabic and English.

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Oct 2007 - Mar 2013Finance Administration Managerresponsible for HR, IT, procurements, logisticsInternal business Development (Business Plan, Marketing Plan, etc.. )

MOSTAQBAL
Jun 2013 - Jun 2021• Managed the quality, health and safety and environment systems through obtaining and maintaining the international standards (ISO 9001, ISO 14001, and OHSAS 18001). This distinguished and helped the company to grow. • Promoted to the executive management team and assigned as the secretary of the board of directors in addition to my duties.
Project Management & Quality Assurance Manager
Oct 2020 - Jun 2021Quality Assurance Manager
Jun 2013 - Oct 2020

USAID
Aug 2021 - nowAuthorized Certifying Officer (ACO)• Primary Authorized Certifying Officer (ACO) for USAID/Jordan and the Syrian Regional Platform (SRP).• Planning, analyzing and certifying payments with oversight and review of all vouchers for payments and advances and ensuring conformance with USAID and USG rules and regulations.• Ensure that policies and procedures are carried out responsibly for the disbursement of federal funds.• Provides general leadership and management guidance to the Payment Division staff and Maintain liaison with the U.S. Disbursing Offices and the host country banks including managing the Trust Fund Account.• Audit Internal SOPs and develop new procedures and systems to achieve greater efficiencies and internal control over financial processes.• Participate in Financial Audit Reviews for local Implementing Partners Show less
Licenses & Certifications

Environmental Management Systems Lead Auditor (EMS-LA)
CQI IrelandOct 2013
ISO 45001 Lead Auditor - Occupational Health & Safety Management System Certification
CQI IrelandOct 2018
Project Management Professional (PMP)
Project Management InstituteJul 2020
Internal Quality Management System Auditor
Lloyd's RegisterOct 2009
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