Steve Helou

Experience

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  Comiumtel Limited

  Sept 2006 - Jul 2008

  IT System Engineer (Network and System Specialist)

  Recruited as a fresh graduate engineer in Comium Group’s IT department, handled its IT infrastructure global projects of the HQ and African GSM operators (validate, coordinate, implement, and maintain), functioned as first level support and ensured always an affirmative feedback. Achievements:Noticeably implemented two GSM operators’ IT projects in Ivory Coast and Gambia Conducted IT audit and assessment reviews on two operators in Liberia and Sierra Leone and supervised the execution of the outcome reportSubstantially gained vast technical experience and secured my place with the team Show less

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  HiTS Africa Ltd

  Jul 2008 - Jun 2009

  Senior IT Systems Engineer

  Allocated as a senior engineer in the Group IT department, handled HiTs-Africa’s IT infrastructure global projects of the HQ and African GSM operators (design, validate, manage, coordinate and supervise, implement, and maintain when necessary) in addition to the Cisco Unified Communication VOIP phone system, functioned as secondary level support and ensured a constantly positive clients’ feedback. Achievements:Successfully managed three GSM operators’ IT projects in Tanzania, DRC, and Equatorial Guinea as well as the establishment of the headquarter in BahrainHelped drive an increase in employee satisfaction in major critical technical conflicts Swiftly earned the trust of executive staff, IT manager, and colleagues although I was the company’s youngest individual Show less

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  CSC Group

  Sept 2009 - Sept 2010

  Senior IT Officer

  Served as a senior IT officer in the Network and Communication department, handled the IT network infrastructure in addition to the Cisco Unified Communication VOIP phone system, functioned as primary support entity to CSC HQ and branches and ensured a consistently positive customer experience. Achievements:Helped drive an increase in employee satisfaction in major critical technical conflicts Rapidly became a trusted problem solver to the company, executive staff, IT manager, and colleagues in addition to earning a reputation for maintaining a positive attitude and producing high-quality work. Show less

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  ITel International limited

  Sept 2010 - Jan 2015

  Project Manager | Technical Product Manager

  • Drove team success through shared vision and recognition of quality performance• Seized product ownership of Eyelock’s Biometric Iris Identity Management Applications Suite• Assisted in providing opportunities to market the product and its integrations with different systems• Coached and mentored subordinates and project teams

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  Lebanese American University

  Nov 2014 - now

  ATP Instructor | Certified PMP® Author

  • Assist in planning, managing, directing, monitoring, and assessing the PMP® Exam Preparatory Courses’ schedules and timelines• Meet with CEP’s staff and management to evaluate the courses’ status and progress• Delivering the pieces of training related to project management• Arranging and developing illustrations and examples relative to the attendees’ professional backgrounds and expertise• Preserving LAU’s image and quality while delivering the courses• Striving to build a great personal reputation through designing quality course delivery• Co-Initiated the Project Management Professional (PMP®) program at LAU• Authoring, reviewing, and maintaining the course material and outlines• Assisting in preserving LAU’s Registered Education Provider (R.E.P) license granted from Project Management Institute (PMI®)• Meet with CEP’s staff and management to evaluate the courses’ status and windows for improvements• Plan and implement training programs and help clients realize the business benefits needed• Coach students utilizing a structured approach that includes lectures, demonstrations, discussion groups, laboratory work, shop sessions, seminars, case studies, field assignments, and independent or group projects• Prepare, deliver, and grade tests and papers in order to assess delegates’ progress• Provide individualized tutorial or remedial instruction to students who require it• Consultancy services may be provided to governmental entities, businesses, and other organizations• Supervise trainers and other staff Show less

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  Khatib Alami

  Jan 2015 - Dec 2019

  Project Manager | Senior Business Analyst

  Project Manager on K&A’s international projects (coordination, supervision, and management) Achievements:Project Manager in GSI department for MENA region. Coordinated, supervised, and managed projects like MoT's and OGERO's Fiber projects and ABC-Verdun Mall. A processes champion in the CMMI quality management system.

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  LEORON Institute

  Sept 2019 - now

  Training Consultant and Coach

  • Delivered several Excel Advanced and Soft Skills courses• Plan and implement training programs and help clients realize the business benefits needed• Coach students utilizing a structured approach that includes lectures, demonstrations, discussion groups, laboratory work, shop sessions, seminars, case studies, field assignments, and independent or group projects• Develop curriculum and prepare teaching materials and outlines for courses• Prepare, deliver, and grade tests and papers in order to assess delegates’ progress• Provide individualized tutorial or remedial instruction to students who require it• Consultancy services may be provided to governmental entities, businesses, and other organizations Show less

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  HNI - Human Network International.

  Dec 2019 - now

  ATP Instructor | PMP

  • Delivered PMP® Exam Preparatory, Excel Advanced, and Soft Skills coursesPlan and implement training programs and help clients realize the business benefits needed• Coach students utilizing a structured approach that includes lectures, demonstrations, discussion groups, laboratory work, shop sessions, seminars, case studies, field assignments, and independent or group projects• Develop curriculum and prepare teaching materials and outlines for courses• Prepare, deliver, and grade tests and papers in order to assess delegates’ progress• Provide individualized tutorial or remedial instruction to students who require it• Consultancy services may be provided to governmental entities, businesses, and other organizations Show less

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  Mindset Holistic Training Inc.

  Nov 2022 - now

  Founder

  • Obtained Approved Vendor status with the Project Management Institute in the USA to deliver project and business analysis pieces of training • Partnered with the Lebanese American University (LAU) to deliver a large bouquet of courses related to Project Management and Data Analysis• Delivering the pieces of training related to project management• Arranging and developing illustrations and examples relative to the attendees’ professional backgrounds and expertise• Striving to build a great personal reputation through designing quality course delivery• Initiated the Project Management Professional (PMP®) program at LAU in 2014• Authoring, reviewing, and maintaining the course material and outlines• Assisting in preserving LAU’s Authorized Training Partner (A.T.P) license granted from Project Management Institute (PMI®)• Meet with LAU’s Academy of Continuing Education (ACE)’s staff and management to evaluate the courses’ status and windows for improvements• Plan and implement training programs and help clients realize the business benefits Show less