Briauna Simmons

Experience

• 

  YMCA of Greater New York

  Sept 2012 - Aug 2017

  •Collaborated with the Site Director and Educational Coordinator to manage program operations, offering participant feedback and improvement suggestions. •Managed a quality assurance program for up to 200 students, performing evaluations, audits, and collecting parent survey feedback. •Supported counselors in creating and supervising programs for individuals facing academic and behavioral challenges. • Develop comprehensive lesson plans focusing on S.T.E.A.M. activities, team-building, arts, and writing/literacy, integrating character values like respect, responsibility, honesty, and caring.• Foster the daily academic, mental, and emotional growth of 20 children in the classroom through engaging and enriching activities.

  • Program Assistant

    Sept 2014 - Aug 2017

  • After School Counselor

    Sept 2012 - Aug 2014
• 

  Safe Horizon

  Mar 2014 - now

  Client Support Specialist

  Collaborated with diverse teams to address client concerns and escalated complex cases for quick resolutions.Cultivated a supportive team environment through clear communication, teamwork, and recognition of achievements.Contributed insights in team meetings to improve processes and customer service strategies.Advocated for clients by sharing their feedback in internal meetings to drive product and service improvements.

• 

  Northside Center For Child Dev

  Feb 2019 - Nov 2019

  Family Support Worker

  Engaged with community organizations to connect families with essential resources like housing, healthcare, education, and jobs.Organized regular meetings and collaborated with colleagues in case conferences to develop effective support strategies and to track progress.Provided crisis intervention by assessing safety concerns and connecting families with emergency resources. Established a new intake system that reduced wait times for services by half.• Supported the development of students with Individualized Education Plans. Show less