Phill Stockton

Experience

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  HMV Retail Ltd

  Oct 2009 - Mar 2013

  Team Leader

  I started this position in a new store environment, I quickly was offered the opportunity to manage the music department this brought on a whole host of responsibilities and demands. After a year of successfully enhancing GP within this department I was offered an opportunity to manage the technology Department, a key area within the store. After a further year of great GP performance, driving added value products to enhance basket spend. I was offered a fast-track course into store management closing the store (during the period of administration) as acting second in command to the store manager.Below is a brief summary of my duties •Monitoring sales trends and taking action based upon that information•Installing features, visually merchandising events or seasonal changes•Coordinating staff to replenish the floor and the appropriate departments•Getting ahead of the trend, know the key lines and merchandise appropriately•Managing the front-line team, and setting up a daily Rota•Striving to achieve high standards in customer service•Setting up staff incentives to lead performance •Monitoring the customer standards through the N.P.S. report •Loss prevention activities, patrolling key loss areas and reporting any incidents. Show less

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  Bar Envy

  Oct 2012 - Nov 2013

  Bar Supervisor

  This was a temporary position to manage a two floor bar, wet sales driven with a food offering. My main duties would be to complete a weekly rota and handle the day to day running of the business. I would have light payroll involvement and administration. Alongside this I would move the right people to the right place and arrange breaks to meet the businesses needs. I would issue/reconcile registers and complete any orders that where required. I would also be responsible for the licensing activities including challenge 21, provision of door supervisors and ensuring food hygiene was a priority. Show less

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  Gala Coral Group

  Nov 2013 - May 2016

  Club Operations Manager

  In my current role I am next in line to the general manager and responsible for running the overall club operations. I am fully accountable for driving sales, ensuring efficiency and for maintaining the highest retail standards. I have made headway into the deficit in GP by re-engaging the team with our main KPI's. I have also taken a pro-active approach to our NPS survey and have instilled a customer first policy within the team. I enjoy building a constructive and engaging environment for the team so that they will constantly challenge themselves to exceed. I lead a team by defining the objectives for the business and strategically planning and setting achievable, realistic goals. I pride myself on offering feedback and coaching to develop individuals. Assessing the companies resources, capital and people. When required rewarding, coaching and also disciplining the performance of employees. I am able to deliver excellent team Management and customer service in a passionate way.• Ensuring a consistent delivery of the brand in each customer touch point of the club. • Flawlessly executing centrally generated strategy in each department.• Delivering departmental and club budget through driving major KPI's, ensuring the team are engaged by communicating efficiently how they will effect the overall business.• Working in partnership with the other members of management to co-ordinate the implementation of action plans and service delivery across all areas. Show less

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  The Original Bowling Company

  May 2016 - Aug 2018

  Assistant Manager
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  Department for Work and Pensions (DWP)

  Jul 2018 - Jun 2019

  Advisor
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  Brody's Grill LTD

  Jun 2019 - Oct 2022

  General Manager
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  Co-op

  Oct 2022 - now

  General Manager