Nichole Kelly Satchell

Experience

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  Corestaff Services

  May 2014 - Aug 2014

  Client Resources Specialist (Contract)

  • Served as a link between management and employees by handling questions, interpreting and administered contract and helping resolve work-related problems. • Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.• Planned and conducted new employee orientation to foster positive attitude towards organizational objectives.• Identified staff vacancies and recruited, interviewed and selected applicants.• Performed administrative duties and recordkeeping, such as daily and monthly reporting using Microsoft Excel, maintaining Dynamics database and utilizing Attendance on Demand and PeopleNet to track employee’s hours.• Answered questions regarding testing, eligibility, salaries, benefits, and other pertinent information • Multi-tasked and prioritized and worked in a fast past environment Show less

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  Cambridge University Press

  Sept 2014 - Aug 2018

  Journals/Member Services Customer Service Representative

  Acknowledge receipt of customer orders and process in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply.• Supported in planning, designing, and development of business processes.• Resolved customer inquiries, including returns, adjustments, replacements and correspondences using Lotus and Outlook.• Developing test procedures, test plans and test cases for customers.• Utilize Microsoft Excel to collect, compile and interpret business data. • Work closely with development team and testing of new platform • Main contact person for various academic societies. • Multi-tasked and prioritized to ensure special projects are completed in a timely manner. Show less

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  CareMount Medical

  Jan 2019 - Oct 2019

  Contact Center Agent
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  Chief Fire Prevention & Mechanical

  Nov 2019 - now

  Operations Supervisor

  * Maintain constant communication with management, staff and clients to ensure proper operations.* Create schedule for multiple crews.* Communicate with clients via phone and email in order to schedule, remind and follow up on appointments.* Maintains database by troubleshooting problems. • Update clients contact and billing information, correct frequency for jobs and enter special instructions.* Handles client emergencies according to Fire Department regulations.* Assists accounting in billing and collections.* Prepare various reports for upper management and accounting.* Supervise and manage 8 crews, 2 schedulers and warehouse crew.* Create and update AIA's for projects. Show less