Chimdi Okoye MCT Trainer

Experience

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  Interra Networks

  Jan 2013 - Aug 2014

  Technical Support Engineer | Helpdesk

  Application support, Network and Desktop supportActive Directory- creating and managing users accountsAccess Control - Configuring the Access card(RFID)Mysql Database - Generating QueriesMysql Workbench IT Helpdesk first and second level supportVSAT, Fibre and Radio link first level supportServer installation and configuration.VOIP - IP Telephony

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  EHealth Systems Africa

  Sept 2014 - Dec 2014

  IT Operations | Asset Management

  • Setting up Network printer as well as connecting other systems to the specific Vlans.• Set up and configuration and managementof the ID card printer• Asset Management_ including registering all assets in the Asset Database application, tagging assets, issuing and tracking asset code QR scanner and performing the physical inventory check as required.• Responsible for managing all assets/stock in the organization using the electronic inventory system as well as Google spread sheet and other platforms (checking in and out of items).• Integrating QR code with the inventory system.• Responsible for IT support in the organization (technical issues including configuring emails on the mobile gadgets) and resolving other technical issues ranging from networking to other IT support.• Trouble-shoot and maintain both wireless and cable connections and TCP/IP settings.• Integrating mysql with the asset database to generate various reports as required.• Configuring the Revo box and the setting it up.• Setup and Configuration of Video; Iogera wireless kit, box, Accer- revo box, Logitech • Play a key role in the administrative section of eHealth systems Africa• Google spreadsheet to capture all issues reports from all emergency operation centers on Assets Show less

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  Digicomme Solutions

  Jan 2015 - Aug 2016

  Server Admin | IT Operations

  Project Manager/Support – Handled different projects ranging from website development to deploying solutions for Telcos in order to connect to their SMSC gateways.(meeting up with the deliverables based on timelines provided)Installation of servers and server operating systems (UNIX and Windows) as well as maintenance of servers at Data centersProvision servers for different Telcos, Server management (on site and those at the datacenters) Installation and configuration and pulling of reports from the VAS servers.Configure ports for access from the whitelisting ports from Telcos. Managing all VAS infrastructure and security as well as the implementation of network upgrades Ensuring systems/ servers was always up and runningManage all network nodes and connectivity for the Value Added Services Company connecting to the SMSC’s of various Telecommunications, Support VAS connectivity nodesCreating and managing users’ accounts/ emails accounts/ track /trace email accounts.Defragment systems and Systems maintenance.Checking and clearing logs in databases--truncate logs where necessary to free up spacesConfigure RAID on Servers' hardware drives for redundancy Installation and configuration of FTP servers on UNIX servers for content management for content providers. Installation and configuration of VNC servers for remote sessions for content providers and service owners to manage their applications and content.Team member for designing NG mobile network architecture and Starfish Mobile network architectural design. Liaising with content providers/technical partners on interface issues with the mobile networks as well as troubleshooting VAS network issues. Show less

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  Techspecialist Consulting Limited

  Jan 2017 - Apr 2018

  Information Technology Operations Specialist

  •Desktop, Application and Network Support.Manage Active Directory- Manage accounts on Active Directory.GPO ploicyProvisioning VMs on Azure •IT Helpdesk - (First and Second level Support) Resolve technical issues.•Windows OS Installations: 7, 8 and 10 system deployment/ systems set up and join to the domains.•Resolve all network related issues(LAN, WAN, Access points), TCP/IP connections.•Manage Datacentre.•Support polycom devices - Video conferencing.•Conduct in- house trainings•Map shared drives for file sharing.•Installastion and confiuration of local and network printers as well as sharing network resources. Spooler/diagonistic printer isssues, troubleshooting spooler, diagonistic issues.•Hardware repairs, disk failures, upgrades, patches.•Setting up Exchange accounts on mobile devices - Surface pro, phones and configure docking stations.•Systems OptimizationBackup and Data Recovery Data recovery• Install antivirus. Firewall etc.•Standard operating procedures(SOP) and work flows for the support team. •IT Audit: Maintain Inventory Show less

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  Tek Experts

  Oct 2018 - Oct 2019

  Microsoft Dynamics 365 Applications Technical Support Engineer

  One of the Global Tek Heros of Tek Experts Nigeria.Provide Dynamics 365 Customer Engagement Technical resolution support to Microsoft Premier and Professional customers on Sales,Services and PSA (Project Service Automation) modules on either the on-premise or online organization.Key Achievements:Prompt resolution of customer issues on the Dynamics 365 platform with an average score of 4.75/5. This contributed to the Dynamics 365 Nigeria team being recognized as the best globally.Manage critical issues regarding Microsoft Dynamics 365 Customer Engagement (on-premise/online) and achieved 100% closure rates within the agreed SLA period.Delivered FQR (First Quality Response) which has helped with FDR (First Day Resolution) to the CRM cases received from customers and contributed to the Nigerian Team's success.Support Dynamics 365 customers on a global scale in investigating and troubleshooting Dynamics 365-related issues hence providing top-quality customer and technical support to solution users.Ensure day-to-day compliance and balance with the CIA Triad on file permissions, access control, and authentication with respect to clients' PII when communicating with Microsoft clients or providing solutions and advisory. Show less

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  Freelance

  Jan 2020 - Dec 2020

  Technical Consultant

  IT Advisory, IT Infrastructure, Websites designs and hosting, Applications, On-site and remote IT Support and IT audit.

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  Vesselnet

  Jan 2021 - Aug 2022

  Server Administrator | Cloud OPS

  Virtualizing ServersProvisioning VMs on Azure Odoo ERP 14 (Customization and administration) Systems setup and maintenance, Office 365 AdministrationManaging CI/CD systems and assisting developers with the continuous testing process.Website design and maintenance IT Operations Unified communications:Video Conferencing Microsoft Exchange- Messaging & Collaboration.Biometrics: Configuring the Time-Clocking MachineUnified System Management Server - remotely monitoring the cabinets at site Show less

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  The Eagles Ark

  Sept 2021 - Oct 2022

  System Administrator | IT Operations

  • Technical support for virtual services• Incorporate new platforms and manage content on the website, integrate custom web forms on website• Managed Database• Azure Identity Management, Provisioning of systems, servers and Virus, web services• Email setup and cloud migrations• Microsoft Defender Cloud Security on• Office 365 administrator, web services, provisioning of systems• Video creation /editing using applications like Flimora, Adobe Premiere Show less

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  Comercio Limited

  Nov 2022 - Jun 2023

  Technical Lead IT Infrastructure and Cloud Specialist

  Server Provisioning: HP ProLiant.Microsoft Outlook and email resolution and backup in .pst formatServer Virtualization: Hyper-V and VMwareRESTFUL API testing on different platforms for integration on Postman and Swagger platformsPenetration Application Vulnerability Testing Virtual Data centre managementDisaster RecoveryCloud Migration using Azure Migrate.NAS Storage - Synology NAS Storage ServerEmail server, Microsoft outlook emails Router Configuration Show less

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  Fidelity Bank PLC

  Aug 2023 - now

  Lead the IT Infrastructure unit on the entire Bank’s IT Infrastructure in conducting the Risk Assessment exercise.Perform source code review to identify vulnerabilitiesLiaising other IT units of the bank in conducting the risk assessments Collate weekly reports to management Team.Developing and maintaining IT risk management policies and procedures. Collaborating with other departments to identify and mitigate risk items . Assess and manage risks associated with third-party vendors . Ensure Vendors comply with security requirements and standards . Identify areas for improvement in governance, risk management, and complianceAssessment on the bank's cloud Microsoft Azure Infrastructure. Show less Understanding and analyzing the key risk and be able to provide adequate recommendations to protect the bank's IT infrastructure (Cloud, Compute, Database, Storage, Network, Application and Security Solutions etc). I also work in collaboration with the Cybersecurity team and as a Cybersecurity Incident response team to provide the bank with services and support surrounding the assessment, management and prevention of cybersecurity-related emergencies, as well as coordination of incident response efforts.Conducting Assessments for risks in the existing infrastructure and new implementation to ensure that it will provide positive impact without vulnerabilities.Continuos Key Risk Indicators assessments on the entire bank’s infrastructure including Servers, network, core banking applications, other third-party applications etc and recommending remediations and treatments in line with ISO framework standards.Engaging in the stake holders meetings and communicating the findings to senior management both verbally and in written reports as appropriate.Draft reports on risk assessments, KRI to the Divisional Head of the unit for board meetings.Conduct Risk analysis to identify threats and vulnerabilities in the existing infrastructure and new infrastruture to be implemented to ensure services are not disrupted or minimal impact during down time.Power BI for reporting. Show less

  • Team Lead, IT Infrastructure Risk

    Sept 2023 - now

  • IT Infrastructure Risk Analyst

    Aug 2023 - Sept 2023