Rajeev Pande

Experience

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  Koshika Telecom Ltd.

  Jul 1996 - Nov 1998

  Engineer

  ● Responsible for Acceptance & Testing of active and passive equipment’s at cell sites

• 

  Etisalat

  Dec 1998 - Dec 2001

  Project Tech ( Mobile Systems)

  ● Project deployment in northern Emirates of UAE ● Support for special projects in overseas and remote locations like oil rigs, islands,Kosovo during wartime

• 

  Motorola Solutions

  Dec 2001 - Dec 2007

  Regional Project Manager (Network Deployment)

  ● Steered the deployment of Motorola equipment for major Indian operators like Bharti Airtel, Vodafone and Tata Teleservices across Indian Provinces in locations like Mumbai, Punjab, UPE and UPW; deployed approx. 2000 sites across all 3 projects● Led the implementation of Vodafone Punjab Network in 6 months from project initiation in 6 major towns; executed technically challenging first CDMA network for Tata Teleservices as per plan

• 

  Nokia

  Feb 2007 - Sept 2008

  Network Operations Manager

  ● Played a vital role as Central Operations Manager and administered the Network Operations across all telecom circles under Managed Services agreement for Bharti Airtel. Responsible for engagement and relationship building with Corporate team● Engaged in process formation and standardization of mode of operations across all 8 circles for SLA/KPI adherence and performance reporting

• 

  Telenor

  Sept 2008 - Nov 2010

  Head Program Management (Networks-PMO)

  ● Administered Program Management/Project Management for roll-out of Green Field Project across 13 circles in India which included driving cross-functional teams like Networks, IT, Sales & Marketing, Real Estate, Finance and HR for closure of critical action items● Rolled out first 8 circles in 6-8 months and next 5 circles in next 3 months of project initiation

• 

  Nokia

  Nov 2010 - now

  ● Engaged in value creation by developing & driving the process of innovation, identification and implementation of innovative ideas on new service & product portfolio creation, tools & automation, process improvement and site solutions● Introduced the GIM (Global Innovation Mall) and IdeaClouds tool in Global Services Network Implementation business unit which is the Nokia tool for capturing innovation and new ideas● Recognized for identifying the areas of improvement in services impacting delivery across global accounts ● Successfully identified innovation & opportunities in both Telco and Non-Telco Verticals like Smart Cities, IoT, Enterprise (Transport, Energy, Public Sector) area Show less ● Administered the Remote Delivery of Manage Services operations for Bharti India from Global Delivery Center; managed the service delivery (alarm monitoring, fault management, performance management and escalation management) of network with approx. 100K cell sites and 1k plus core nodes● Led a team of 400+ members; successfully reduced alarm count by 15%, resolution time by 10% and operation cost by 12% during the tenure and maintained contractual delivery SLA & KPI’s● Defining service standards & guidelines that serve as benchmark for excellent service delivery, thereby contributing towards ameliorated service revenue generation● Establishing Operations Framework, Systems and Processes in the Implementation Division and Project Management Office (PMO) for project life cycle management, program and portfolio management Show less ● Steered Service Delivery Management for Manage Services Field Operations of Maxis-Aircel, thereby managed operations of network with 7000+ cell sites, core nodes and 150+ team size.● Attained MS Operations Cost Reduction on average 10% Y-O-Y by introduction of transformation measures and service innovation● Successfully drove implementation of Internal Tools, Operational Processes and Quality Initiatives across team● Directing the Service Sales Team for new bids /RFP's and working on the competitive pricing by reviewing the deployed/proposed● Strategizing resource requirements and multiple resourcing / delivery models, including resources to be working in-house or at the client site Show less

  • Head-Enterprise Partner Support

    Aug 2019 - now

  • Program Manager-Portfolio & Innovation Management -Global Services

    Nov 2016 - Jul 2019

  • Head-Operations (Global Delivery Center-GDC)

    Oct 2015 - Nov 2016

  • Regional Operations Manager (Manage Services)

    Nov 2010 - Sept 2015