
Su-ling Rugless

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About me
Business technology professional - Demand Management, Transition to Agile, Business Analysis
Education

Western Sydney University
1998 - 2000Bachelor of Applied Finance Business, economics & finance Graduated with Distinction
Experience

ANZ
Jul 2000 - Aug 2004Relationship Manager
Mar 2003 - Aug 2004Assistant Relationship Manager
Jul 2000 - Mar 2003

RBS
Nov 2004 - Dec 2012Senior Business Analyst
Aug 2009 - Dec 2012Functional Tester
Nov 2004 - Aug 2009

Standard Chartered Bank
Jan 2013 - Dec 2021Head of Client Coverage Demand
Nov 2020 - Dec 2021Demand Manager
Jan 2018 - Oct 2020Senior Business Analyst
Jan 2013 - Dec 2017

Rio Tinto
Nov 2022 - nowService Owner - Service Delivery Management
Jan 2024 - nowDemand Management & Agile Lead
Nov 2022 - Dec 2023
Licenses & Certifications

Prince 2
BCS, The Chartered Institute for ITMay 2015
Advanced Product Management
RMIT OnlineNov 2022
Product Management Fundamentals
RMIT OnlineSept 2022
Human-Centered Design Practitioner
LUMA InstituteAug 2019
Certified Product Owner
Scrum AllianceJul 2017
Certified Scrum Master
Scrum AllianceJan 2018
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