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Ankit Lamba

Ankit Lamba

Service Engineer

Followers of Ankit Lamba186 followers
location of Ankit LambaLucknow, Uttar Pradesh, India

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  • Timeline

  • About me

    IMT || HMSI || Talks about #honda2wheelers, #service, #customerfirst, #customerservice, and #customerexperience

  • Education

    • Bharat Institute of Technology

      2005 - 2009
      Bachelor of Technology - BTech Mechanical Engineering 1st

    • Institute of Management Technology, Ghaziabad

      2022 - 2023
      Postgraduate Degree

      Activities and Societies: Post Graduate Program in Management

  • Experience

    • Mercedes-Benz T&T Motors Pvt.Ltd.

      Oct 2009 - Sept 2010
      Service Engineer

      • Planned workshop activities to ensure high levels of quality while providing onsite support and dealing in repair & maintenance of vehicles • Handled & maintained all types of vehicles with following activities: Periodical Maintenance, Repairs, Fault finding, Trouble shooting, Denting & painting etc. with expertise in estimation

    • Exide Industries Limited

      Oct 2010 - Dec 2011
      Service Officer

      • Instrumental in planning Service Center activities to ensure high levels of quality and dealing in repair & maintenance of batteries that has been fit to equipment• Handled After Sales Business of 50 Dealers spread across UK-East with 8000 Battery Retail / Month• Generated awareness among the OEM Dealership’s on correct maintenance techniques and the necessity of observing maintenance schedule of the equipment’ batteries

    • Amara Raja Group

      Jan 2012 - May 2014
      Area Manager

      • Handled After Sales Business of 10 Franchisee spread across UP-West with 15000 Battery Retail / Month • Responsible for handling & maintaining Franchisee Service Level Agreement activities like Attending Customer Complaints in dedicated TAT, Timely Warranty Adjudication, Service Campaigns, OEM Dealership’s Tie-ups for After Sales Business.

    • Honda Motorcycle & Scooter India Pvt. Ltd.

      Jun 2014 - now

      • Responsible for defining Business Goals for Dealerships including Networks and ensure adherence.• Accountable for Customer Retention at Workshop by promoting Value Added Services viz. AMC, EW, EHA etc. thereby generating Business Revenue for both Company and Dealership.• Execute promotion of Standard Parts & Engine Oil in workshops and endeavor to achieve all Business Targets• Generating revenue of around 20 Mn / month in the assigned territory thru Spare parts, Lube and VAS Business• Responsible to Adhere and Monitor all Service Operating Procedures, Processes and System are inline at Dealership with Company’s requirement. Show less

      • Manager

        Apr 2022 - now

      • Assistant Manager

        Apr 2021 - Mar 2022

      • Senior Executive

        Apr 2018 - Mar 2021

      • Executive

        Jun 2014 - Mar 2018

  • Licenses & Certifications

    • Certified Internal Auditor (CIA)

      TÜV SÜD