Christopher Burns

Experience

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  Arvest Bank

  Aug 2016 - Jun 2018

  Overdraft Management Specialist

  Conducted weekly analysis of customer behaviors, utilizing the company’s internal data system and Chexsystems to scrutinize new accounts for potential fraudulent activities; identified and reported suspicious actions to mitigate risk Provided comprehensive assistance to customers by addressing inquiries related to overdrafts and account information; facilitated various financial transactions and assessed customer eligibility for overdraft protection, ensuring effective financial management for customersMastered multiple computer systems, to retrieve and manage account information and demonstrate efficient and accurate data management Show less

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  UnitedHealth Group

  Jun 2018 - Sept 2020

  Customer Service Advocate

  Demonstrated efficiency and responsiveness by addressing 60 - 100 customer inquiries a day concerning prescriptions and providing timely solutions to complications Ensured a comprehensive knowledge of the industry by monitoring the latest developments in pharmacy benefits and coverage entitlements to best assist customers Established a reputation within the team for being knowledgeable and approachable, and served as the go-to person for team members with questions or in need of resources and guidance Show less

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  Paycom

  Sept 2020 - Sept 2023

  Development Setup Specialist II

  Designed and implemented custom solutions for clients by utilizing company software to address client needs including time and attendance, payroll, and reporting requests such as internal, state, certified payroll, and Equifax reportingCollaborated with software developers and sales representatives when projects exceeded the company’s analytic program’s capabilities to ensure successful outcomes for clientsTrained approximately 20 new setup specialists and assisted in the recruitment and training of an entirely new crew of 6 individualsProposed process improvements to upper management, such as documentation strategies to systematically store examples of previous projects, and streamline research processes for future initiatives, which resulted in a more cohesive workflow and provided valuable reference materials for new employeesManaged relationships with internal client representatives and external clients to maintain customer satisfaction, and engaged in meetings with prospective clients and the sales team to ensure the client’s needs were met Show less