Kirsten Stephens

Experience

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  Ralph Day Funeral Home

  May 2004 - Jun 2005

  Funeral Director Intern

  • Completed documentation such as death certificates, burial permits, and newspaper obituaries in order to arrange for burials, cremations, and shipments of the deceased• Arranged with churches, cemeteries, newspapers, and other agencies in order to organize funeral services• Answered phones for a small funeral home that handled approximately 120 clients per year

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  MacKinnon & Bowes Funeral Services Ltd.

  Jul 2005 - Dec 2017

  Supervisor / Licenced Funeral Director

  • Communicated with various agencies, such as consulates, airlines, and international funeral homes, and completed legal documentation in order to facilitate approximately 650 repatriations per year• Responded to inquiries and information requests on the telephone in an answering service environment for 700 funeral home clients• Organized and scheduled a fleet of vehicles and staff to cover clients’ funeral service needs for up to 60 clients per day• Entered invoices and service quotations into an Excel database and handled collection of cash and credit card payments from clients• Supervised and dispatched staff to various locations across Ontario in order to complete transfers of the deceased in a timely manner from nursing homes, hospitals, and other places of death• Consulted with families regarding the final arrangements of the deceased and funeral costs for an office that dealt with 2.5 million client care interactions per year Show less

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  Canadian Place Endoscopy Clinic

  Jan 2020 - Mar 2020

  Office Administration Assistant

  • Assisted with completing forms necessary for efficient workflow• Called patients to confirm appointments• Arranged charts for the pre-op clinic and nutritional appointments• Communicated with physicians’ offices by fax to request additional patient history required for pre-op evaluation • Updated patient charts in Telus Health PS Suite EMR

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  Medical Claims Adminstration

  Aug 2020 - Feb 2021

  Medical Claim Administrator