Edgar Fonseca

Experience

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  Canidium

  Aug 2011 - May 2014

  Technical Design, Analysis and Development of reports using Webi Reports, Business Objects and Crystal Reports for the deployment of TrueComp Sales Compensation System of the Callidus product Suite. Communicated with client Gathered and documented report requirements and designs.Built SQL queries and SQL optimization for extracting from system database Tested system Plans vs Reports data (Unit Testing and System Testing) Worked with the compensation team in order to create the necessary rules to get the customer’s requested information.Worked on the Managed services team Show less Worked with database tables, spreadsheets, and unstructured data to identify, transport, and quality assure the data required to drive client transactions and HR Data into the TrueComp Sales Compensation System of the Callidus product Suite.Lead technical discussions with end customers to explain platform functionality and help gather business requirements, analyze and map data files.Created custom SQL queries for ad hoc data requests from the business analysts.Assisted support team to solve technical problems for clients as needed.Help with product deployments including testing, and client technical training. Show less

  • Reporting Specialist Engineer

    Mar 2013 - May 2014

  • Data Integration Engineer

    Aug 2011 - Feb 2013
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  Lanshore LLC

  Jun 2014 - May 2017

  • Helped build and develop the PMO in Costa Rica Nearshore office.• Managed and led team relationships with the client and all stakeholders as the Point of contact for customer and Third Party Client Services, DevOps and Support teams team on all technical and business aspects including but not limited to – data mapping, form and workflow design and implementation, report design and implementation. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Mitigated risk factors anticipated and managed change effectively in rapidly evolving global business environments.• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.• Created and maintained project documentation Show less Led technical implementation and custom deployments of the NICE product suite for client projectsAdhere to schedule and keep projects on track for successful completion within specification.Create project technical documentation and report on progress with client and internal project teamPoint of contact for customer and NICE Client Services team on all technical aspects of a NICE deployment, including but not limited to – data mapping, form and workflow design and implementation, report design and implementation. Show less

  • Project Manager

    Sept 2015 - May 2017

  • Implementation Engineer | June 2014 – August 2015

    Jun 2014 - Aug 2015
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  Syniverse

  Jul 2017 - now

  Implementation Manager II

  • Accurately interprets and validates contractual commitments and takes ownership for implementing the products and services described in technical plans and also reviewing contracts with Account Owners to help establish and clarify expectations.• Coordinates project resources and deliverables to ensure contractual requirements and business key performance indicators are met, by managing project milestones, schedules and dependencies with external customers. Conducts recurring meetings to review project plans and manages ongoing customer expectations throughout the project.• Acts as a liaison among middle management, project sponsors, and the project team to ensure information is communicated and internal and external customers are supported in the most appropriate manner.• Leads the Implementation team to validate scope, and to validate customer and Syniverse specific tasks and deliverables for existing product solutions that have different types of complexities.• Identifies, tracks, and reports on all issues during the implementation process to ensure timely resolution and to minimize project risk. Recognizing these and escalating all issues to management in a timely and professional manner to manage the risk and limit exposure, by capturing and distributing meeting notes in a timely and professional manner.• Works effectively to identify and resolves conflicts and misunderstandings with internal teams, vendors, and external customers.• Ensures all internal and external quality measurements are met.• Completes all project closure activities, including customer sign-off, turnover to support, and billing initiation. Maintains project documentation and stores in central repository to ensure corporate compliance and provides an audit trail backup for support.• Coordinates user and administrator training for clients. Show less