Richard J. Sedlack

Experience

• 

  General Electric

  Feb 1987 - Jun 2008

  Regional Training Manager

  Compose, coordinate and execute training programs for service and delivery teams. This training is conducted online and on site.

• 

  Level 2 Communications

  Mar 1999 - Mar 2007

  Owner

  Developed and managed an in house COD and warranty repair center for Motorola Cellular repairs in a shop repairing over 200 handsets monthly. Boosted store sales through in house service, assisting NYCOM in becoming the #1 authorized reseller of Verizon Wireless in the NY Metro area for 5 years consecutively. Recall rate of >1% and QOS of 98.1% overall.

• 

  Level 2 Learning, LLC

  Jun 2010 - Mar 2021

  Owner, Consultant

  Level 2 Learning is focused on growth of the Appliance Repair Industry. Since 1980, our field based hands-on approach to learning has proven the most outstanding ethodology of diagnosing and repairing Major Home Appliances.We develop custom programs focused on topics ranging from Model Specific diagnostics to Customer Service training. Consulting with business owners on top-down business functionality is our latest product.

• 

  Level 2 Learning

  Jun 2010 - Mar 2021

  President

  Composing, coordinating and executing technical training in the appliance industry to professionals in the US, Mexico and Canada

• 

  Weekend Appliance Service

  Nov 2011 - Mar 2021

  Owner, Lead Engineer

  Currently Owner Weekend Appliance Repair; Providing Field Service on Home Appliance and Electronics in KY, MA, NH, VT, WV and NY's Capital and Adirondack Regions.

• 

  Fisher & Paykel Appliances

  Mar 2021 - now

  Regional Service Manager

  Responsible for the planning, training and management of a technically competent, customer facing service operations in seven states across New England and Rural New York State. Deliver a brand-aligned seamless experience to all customers, in conjunction with operational measures, influencing enduring customers that increase market chare and profitable growth in the short and long term.