Sabina K.

Experience

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  Glh Hotels

  Sept 2003 - Sept 2005

  Reception Supervisor
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  Radisson Blu Edwardian, London

  Sept 2005 - Mar 2007

  Senior Guest Services Team Leader
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  Zon Regency Hotel Johor Bahru.

  Mar 2007 - Jan 2008

  Front Office Manager
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  Novotel Hotels

  Aug 2008 - Aug 2009

  Front Office Manager
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  HSBC

  Sept 2009 - Jun 2010

  Assistant Front of House Manager
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  Lawrence Graham

  Aug 2010 - Oct 2011

  Reception Manager/Site Manager (maternity cover/fixed term)
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  Kirkland & Ellis

  Oct 2011 - Aug 2012

  Guest Services Supervisor (fixed term conctract)

  • Proactively overseeing the smooth running of the reception team, ensuring that the services provided, are professionally and consistently delivered: including but not limited to meeting room reservations, client reception and meeting room services, switchboard, taxi/car bookings.• Managing company booking system EMS, providing statistics and reports and working on various projects i.e. system upgrades, online room bookings; acting as a system administrator’.• Responsible for ‘Seamless Web’ company account; resolving any invoice queries, preparing reports. • One point of contact for major events, co-coordinating with the host and relevant departments to ensure services are provided and within budget; attending major client events to ensure smooth running of the event and follow up feedback.• Controlling and updating monthly catering budget and resolving/chasing any discrepancies.• Preparing monthly reports and statistics and taking part in catering meetings; controlling catering budget and stock take as well as gathering client comments and improving standards.• Preparing accurate weekly spread sheets with all meeting rooms prepared for the Accounts.• Liaising with internal departments and external suppliers to ensure that services provided to support meeting rooms are delivered to an exceptionally high, yet cost effective standard (including departments such as Facilities, IT, Reprographics and catering).Achievements: Worked closely with 2 transport companies which resulted in creating unique online travel booking platform to simplify bookings and accounting/invoices.Received a ‘thank you’ email from our client Sir James Dyson for organizing a major client meeting including customized catering menus for each day. Show less

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  Pinsent Masons

  Apr 2013 - May 2014

  Team Leader Reception-London (maternity cover/fixed term)

  • Day to day line managing of two London receptions and booking team; managing performance, absences, ensuring the cover is provided when necessary.• Responsible for ensuring that a first class service is offered across all reception desks• Monthly team meetings and one to ones; performance reviews• Liaising with catering; Facilities and other teams to provide seamless experience to all guests• Supervising all back office functions, ensuring that all meeting room requests and action, resolving any 'last minute queries' and offering the best possible solutions.• Overseeing major VIP events Show less

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  BNP Paribas Real Estate

  May 2014 - Jul 2016

  • Day to day administration and support of the building Management based at 20 Gracechurch Street • Taking parting in a roll out of a new Accounting system - P2P• Regular communication with building tenants , updates, emergency communication, faults reporting, monthly and quarterly meetings• Conducting monthly Health & Safety walks of the entire building and following up on the action list/Helpdesk• Assisting in remobilization of the Reception contact, started on 2nd March 2015• Leading rebranding of 20 Gracechurch Street including designing new logos/ marketing materials such as pens, umbrellas, all internal SOPs and other documents.• In control of Office Budget for 2015/2016 , ensuring that all spending is approved/within set limits• Responsible for the Helpdesk roll out and on-site training• Updating BV (CMO)• In charge of Reception and Post Room contract; taking an active part in managing Security and Cleaning contracts• In charge of ISO 14001 compliance on site Show less

  • Assistant Facilities Manager

    Mar 2015 - Jul 2016

  • Senior Administrator

    May 2014 - Feb 2015
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  Deutsche Bank

  Jul 2016 - Jul 2017

  Business Manager UK / Ireland

  • DB UK Corporate Services management team and the CBRE management team• Project management - CS Online global roll out (including proof-reading, updating glossaries, training EMEA/UKI/ASIAPAC/ROE teams. Further project management • Managing GERS ( Global External Resources)including the recertification of the Corporate Services Vendor community staff (1700 plus staff at present), the off-boarding and on-boarding of staff on behalf of DB Line Managers as GERS delegate. • Resolving any issues related to on boarding, HR records, primary accounts, Compliance Training.• Managing transition from GERS to GPM including taking part in the User Acceptance Testing, identifying potential impact on CS services and working closely with Senior Management and HR to assist in resolving technical issues and help training CS teams.• Assisting the UK Divisional Administrator with Call Tree tests• Assisting with the management of all DB car parks• Managing recertification/email groups/renewals and various IT tasks.• Close coordination and engagement with the Corporate Services Business Assistant and other Corporate Services and DB and CBRE administrators• Supporting DB Management team, Run The Bank (RTB) and Change The Bank (CTB) activities• Supporting the UK Corporate Services Regional Administrator for H&S management• Reporting –preparing Monthly Dashboard for CB&S, Building Occupancy, Scheduled Weekend Works, and any ad-hoc report required in relation to vendors/externals. Show less

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  RBC

  Mar 2018 - Nov 2023

  Project Support Manager—Corporate Real Estate ( EMEA / APAC)
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  JLL

  May 2024 - now

  Regional Programme Manager