Luc MBENG I

Experience

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  Tractafric Equipment

  Jan 2006 - May 2009

  Service Technician Trainee

  • In workshop reception of faulty organs and machines and preparation for inspection.• Performing regular maintenance tasks (oil changes, filter replacements, lubrication, and component inspections).• Conduction of TA1 (visual diagnosis) and TA2 (instruments-based diagnosis) to assess breakdown gravity.• Disassembly with full internal assessment of worn-out parts (engine & parts, transmission, fuel & hydraulics systems).• Ensuring timely ordering and inventory of repair parts• Parts mounting and organs assembly, testing and adjusting to meet manufacturers specifications.• Bench testing (engine, fuel pumps, transmission & hydraulics).• Delivering repair reports in related to work order requests inclusive of recommendation if needs be on complementary repair or verification to perform. Show less

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  Ketch

  Jan 2010 - Mar 2011

  Stationnary Plants Operations Manager

  Plants responsibility assigned: Blocks & Pavers | Asphalt Production | Emulsions Production Unit | Bitumen Storage Park.• Planning and budgeting plant installation and exploitation requirements.• Providing strong leadership and guidance to the production team, fostering a culture of collaboration, safety, and accountability.• Developing and implementing strategies to optimize plant efficiency, productivity, and performance while ensuring the highest quality standards are met.• Collaboration with teams and plant engineers to establish production schedules, set goals, and monitor progress to meet production targets.• Implementing and maintaining standard operating procedures (SOPs) to streamline processes and ensure consistent performance across all manufacturing areas.• Identifying opportunities for process improvements, cost savings, and waste reduction. Lead and support continuous improvement initiatives.• Monitoring and managing production budgets, controlling costs and expenses.• Collaborate with the maintenance team to ensure plants reliability while assessing maintenance performance and optimizing maintenance planning.• Coordinate with the procurement and logistics to ensure timely availability of raw materials and supplies to meet production needs.• Conducting performance evaluations for production staff, providing feedback and implementing training and development plans as needed.• Preparing and presenting production reports and performance metrics to senior management. Show less

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  Tractafric Equipment

  Oct 2011 - Jan 2023

  Caterpillar dealership based in Rwanda and Republic of CongoRwanda : Rwanda - Burundi - East DRCRepublic Of CongoSolutions Provided; Equipment Sales & RentalsCaterpillar & SEM machinery and accessories (Construction, Forestry, Mining, Waste treatment,...).Manitou & Kalmar handling solutions and accessories.Caterpillar & FG Wilson power solutionsMassey Ferguson Agriculture Equipment and accessoriesMercedes trucking and transportation solutions• Overseeing sales team readiness to perform and active involvement identifying sales opportunities and assisting converting leads to customers.• Enacted dealership administration standards, ensuring efficient operations and adherence to company guidelines.• Sales quantitative and qualitative forecasting with quarterly evaluation and amendment.• Developed key accounts management strategy through SMART outlined steps for revenue growth.• Developed comprehensive data analytics and KPI oriented reports to ease decision making.• Safe, organized and prudent care of rental fleet assets (insurance, utilization, maintenance, handling, delivery and reception).• Implemented service strategic concepts to increase sales value, promote sustainability, drive customer success and strengthen business relationships. Show less Territory Covered: Central African RepublicHybrid: Remote and onsite.Solutions Provided; Equipment SalesCaterpillar & SEM machinery and accessories (Construction, Forestry, Mining, Waste treatment,...).Manitou & Kalmar handling solutions and accessories.Caterpillar & FG Wilson power solutions· Overseeing territory coverage, sales activities and reporting on business metrics, opportunities and gaps.· Developing usage of equipment management solutions for an easier and pro-active support approach.· Promoting training, safety and after sales best practices to strike customers satisfaction and awareness to construction standards.· Conducting customers satisfaction surveys.· Overseeing sourcing strategy and services and partnership proposals. Show less Solutions Provided; Equipment SalesCaterpillar & SEM machinery and accessories (Construction, Forestry, Mining, Waste treatment,...).• Demonstrated aptitude to cold calling and prospecting both from office and outside.• Engaged in consultative sales using production targets and construction plans to advice on equipment solutions and fleet requirements.• Quoting and drafting of call for tenders’ projects and 360 framework offers.• Tracked and reported competitive sales information, providing valuable insight for sales strategy development and market shares.• Contributed to key accounts development strategy.• Product specialists’ missions accompaniment and follow-up of new equipment trials.• Prepared and conducted professional sales presentations showcasing technology upgrades, productivity and value enhancement. Show less Solutions Provided; Equipment SalesCaterpillar & SEM machinery and accessories (Construction, Forestry, Mining, Waste treatment,...).• Prospecting, development and follow-up of customer portfolio • Consultative sales defining customers’ equipment needs and accessories solutions • Drafting offers, negotiating and closing sales and activity reporting• Following-up of customer satisfaction, handling of complaints and disputes• Providing equipment support information and facilitate clients' access to aftersales services. • Communication on products latest updates, equipment management solutions, after sales promotion & best practices• Reporting lost-sales and competitive information (prices, sales offer packages, in-house financial practices, etc.). Show less

  • Sales Executive

    Aug 2020 - Jan 2023

  • Business Development Manager

    Jul 2019 - Jul 2020

  • Senior Sales Representative

    Apr 2016 - Jun 2019

  • Sales Representative

    Oct 2011 - Mar 2016