Layal Zeidan

Layal Zeidan

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location of Layal ZeidanBeirut, Beirut Governorate, Lebanon

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  • Timeline

  • About me

    Senior Operations Assistant at MMG Facility Management

  • Education

    • Lebanese university

      2001 - 2002
      Bachelor's degree Sociology
  • Experience

    • La cite culturelle

      Jan 2006 - Sept 2009

      • Administrative Assistant in the Accounting Department• Preparing financial Scheduling (( جدولة مالية • Preparing Files for Ministry of Finance (MOF)• Preparing files & documents required to be submitted to the Ministry of Education• Preparing Monthly Payroll• Auditing Certificates• Filing & Archiving• Organizing Employees & Students files• Answering & transferring phone calls, photocopying, sending faxes & scanning.

      • Adminstrative assistant

        Sept 2006 - Sept 2009
      • Administration

        Jan 2006 - Jan 2009
    • Mediterranean Ceramics SAL

      Oct 2009 - Dec 2009
      Adminstrative assistant

      1. Time schedule Management2. Logistic action (booking, service ordering )3. Communication ( letter, fax , mails, scanners )4. Archives filling5. Documentary:a. Catalogue fillingb. Suppliers Contactc. Customer Contact

    • MMG Facility Management

      Jul 2013 - Mar 2017

      • Receives requests, creates work order, and follows up until completion • Contacts and follows up subcontractors in response to clients’ requests• Follows up non-closed work orders• Tracks contracts• Triggers and induces corrective and preventive actions for continual improvement• Highlight any significant problem with subcontractors to the concerned• Generates monthly, quarterly and yearly reports• Handles subcontractors’ CM invoices • Prepares invoice summaries • Follows up on Operations- Procurement requests• Sends daily summaries (Extra projects- Daily requests- and Procurement summaries) to OM and DOM• Creates and updates projects’ manuals• Keeps client informed about the status of their request, pending Work Orders• Extracts reports from the CMMS when requested internally or by clientsJDE Oracle:• Create and follow-up JDE cases and W.O requests and updating clients on every request.• Assign automatically generated CM WO from JDE to the teams • Follow-up on clients' CM requests related to subcontractors related to fixed sites and feedback Planning Department in case of any un-attended intervention• Invoice Summaries (both MMG and S/C) entry on JDE for Fixed sites Teams• Send status reports for all fixed sites on a weekly basis after coordinating with all FMs.• Handle the condition report master file and update the OM on a weekly basis about the completion % per site and or location.• Handle the yearly report master file for all fixed sites' Clients and update the OM on a weekly basis about the completion % per Client.Procurement Part on JDE:• Create Purchase Orders• Requesting Approval on Purchase order• Create Supplier Payment for Approved Purchase order• Issuing Supplier Invoice• Materials transfers• Issuing Consumables Show less • Transfer the phone calls to the concerned persons & taking messages when it’s necessary.• Distribute incoming mails & organize outgoing mails.• Dispatches the maintenance requests.• File the call Reports.• Receive invoices from suppliers + Data Entry + Dispatching.• Purchases required stationary, office Supplies & office Equipment. P.S: Issuing a PO on Avantis for each order.• Coordinate with different departments on daily basis.• Receive visitors • Follow up the maintenance of the office equipment & office cleaning.• Coordinate the courier Services.• Transmit checks to concerned parties.• Booking: Tickets, Hotels (rooms & conference) & Taxi.• Assisting the Call Center.• Assisting Data Entry Department.• Checking Invoice Summaries & Intervention Reports before dispatching them.• When someone is applying for a job:- Give the application form & the test.- Correct the test & give it to the concerned person.• Work on Avantis program.• Register all of the Employee CV’s with details & comments after their interviews in theHR Database. Show less

      • Operations Assistant

        Feb 2015 - Mar 2017
      • Administrative Assistant

        Jul 2013 - Jan 2015
    • BA UNITED HOLDING

      May 2017 - Apr 2018
      Document Controller
    • BA UNITED HOLDING

      Jun 2018 - Mar 2019
      Facilities Officer

      • Daily report to the FM Manager.• Full Coordination with the FM in all Facility Maintenance requirements and needs .• Daily feedback for all CM requests and pendings if any.• Follow-up maintenance cases ,requests and updating requester.• Follow-up on requestor Corrective Maintenance requests and feedback the Manager in case of any un-attended intervention.• Handle the Yearly Preventive Maintenance Plan.• Planning and Coordinating with Upper Management, Engineers, Supervisors and Team Leaders.• Coordination with the Operation Team. • Dispatching the requests for the team and follow up for the Preventive Maintenance Jobs. • Checking the team daily reports.• Handle the condition report master file.• Follow up on subcontractors for Corrective Maintenance issues.• Follow up on suppliers, Quotations and approvals.• Handle Requests for Inspection works File (RIW) & Log Sheet.• Handle outsource Master File( Maintenance contracts)• Handle Prepaid System and Water Meter file updates.• Coordination with Operation Team and Procurement.• Handle OPS & Procurement Tracking files.• Handle all paper works for FM team related to the HR• Handle the Documents related to the Site.• Handle End of Tenancy related Document upon dismantling and update Operation Team.• Daily Round on Site. Show less

    • MMG Facility Management

      May 2019 - Jan 2020
      Senior Operations Assistant
  • Licenses & Certifications

    • Communication Skills

      Jan 2015
    • Excel (Intermediate 2013 )

      Jan 2015
    • Effective Telephone Skills

      Jan 2014
    • Outstanding Customer Service

      Alison - Free Online Learning
      Mar 2021
      View certificate certificate
    • Supervision Effective Communication Skills

      Alison - Free Online Learning
      Mar 2021
      View certificate certificate