Calvin Miller

Experience

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  Pilot Flying J

  Jul 2009 - Mar 2011

  • Store Co-Manager

    Sept 2009 - Mar 2011

  • Cashier

    Jul 2009 - Sept 2009
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  Holiday Inn Express

  Mar 2010 - Sept 2013

  Assistant General Manager

  • Devised optimal employee schedules based on availability, abilities, and customer demand, ensuring all work stations are adequately staffed at all times.• Conducted onboarding and training for new employees, leading to quick assimilations into the company.• Implemented innovative resolutions to guest concerns, resulting in increased satisfaction, retention, and referrals.

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  Zale Jewelers

  Mar 2014 - Sept 2015

  Store Manager

  • Directed team of sales professionals in achieving personal and store sales goals, in addition to managing all aspects of store operations for jewelry retailer. Led by example through display of strong personal selling and consultative sales skills.• Recognized for increasing sales by 1.6M over previous year.• Drove performance and accountability of team through ongoing employee training, individual development plans, in-the-moment coaching, and recognition of strong performance.• Championed talent acquisition of qualified individuals, leading to a high-performing sales team.• Employed financial acumen to manage all store expenses against budgets, improving bottom line revenue. Show less

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  WoodSpring Hotels

  Sept 2015 - Jan 2020

  General Manager

  • Spearheaded construction and renovation projects of multiple hotels throughout tenure, including the rebranding of two locations in Lubbock, Texas and the opening of two new hotels in San Antonio, Texas.• Oversaw the successful day-to-day operations of three extended stay properties, including accounts receivable, marketing, and human resources processes of payroll, talent acquisition and performance management, concurrently during tenure.• Exceeded expectations by surpassing company targets related to quality assurance and increasing RevPAR by 12.43% over previous year at first property.• Facilitated the preparation of rebranded and new hotels for market, requiring diligent oversight of recruiting top-tier talent, developing sales and marketing strategies, and crafting standard operating procedures and policies.• Utilized analytical ability to evaluate hotel inventory and property expenditures, and implemented data-driven organizational strategies to reduce costs and produce optimal flow through.• Identified continuous improvement initiatives to streamline work processes and reduce overall waste.• Revamped sales strategies to align with new customer trends. Show less

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  Fairfield Inn & Suites by Marriott

  Jan 2020 - Oct 2020

  General Manager

  • Delivered excellence throughout operations during COVID-19 pandemic until property was sold to a new, self-managing hotel owner. • Served as the Chief Morale Officer responsible for fostering an open-door culture, delivering constructive performance feedback, and ensuring consistent application of company policies.• Established a comprehensive, property-specific COVID-19 response plan.• Revitalized operations by hiring and training a completely new staff, including department heads.• Maximized upkeep and repair of property through timely inspections, ensuring optimal cleanliness and functionality.• Successfully retained existing revenues, while identifying new revenue channels in partnership with the sales team.• Maintained oversight of financial function, encompassing preparation of yearly capital expenditure budget, management of property-level expenses, processing of payroll and accounts receivables, and administration of the operating and financial plan for the hotel to achieve top line revenue and GOP. Show less

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  Extended Stay America

  Oct 2020 - Apr 2024

  • Orchestrate extended stay hotel operations in advanced general manager role and travel to various locations and provide leadership for a property in the absence of the General Manager or District Manager. • Engage in strategic planning to facilitate optimal property operation and implement continuous improvement initiatives and long-range goals to drive overall business growth• Collaborate with regional leadership and corporate to determine areas of opportunity within territory related to training, standards, and goal targets.• Instill a customer-centric service culture throughout properties, ensuring a 100% commitment to providing top-notch guest experiences.• Execute all human resources functions of talent acquisition, payroll, training and development, performance management, and employee file maintenance.• Conduct internal audits and property reviews, and crafted robust operational strategies to improve results.• Facilitate all aspects of management turnover to drive smooth and seamless transitions. Show less • Oversaw strategy and operations for extended stay hotel, ensuring an unwavering commitment by all team members to deliver superior guest service. • Led all aspects of the operation, ranging from general property performance and appearance, sales and marketing, inventory and procurement, human resources, regulatory compliance, vendor relations, and financial functions to ensure maximum profitability, return on investment and revenue generation.• Diligently managed labor standards and property-level expenses, leading to achievement of maximum revenues and flow-through to exceed budgeted EBITDA.• Devised property-wide operational strategies to enhance financial performance, employee engagement, guest satisfaction, and brand service delivery.• Promoted the hotel within the market by cultivating relationships with local companies and key organizations.• Delivered transparent communications to employees through regular meetings on topics of company policies, local property activities, business goals, and various training subjects, among other topics.• Partnered with District Manager and Regional Director of Field Sales to handle all sales and business development initiatives as a way to achieve revenue objectives. Show less

  • District Manager

    Apr 2022 - Apr 2024

  • Task Force General Manager

    Apr 2021 - Apr 2022

  • General Manager

    Oct 2020 - Apr 2021
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  Towne Park

  Apr 2024 - now

  District Manager