Aileen Abadilla

Experience

• 

  MozCom Inc.

  Aug 1998 - Feb 2003

  Corporate Accounts Executive

  I was a Corporate Accounts Executive at MosCom (also known as MozCom) focused mainly on selling Internet products and IP solutions to SMEs and some corporate accounts. The role also entailed customer education where I created demand for a then-new technology. MosCom also gave me a half a year exposure stint in Manila to train me in selling into the enterprise space and to expose me to C-level decision makers. The experience allowed me to build relationships with corporate clients, engage in corporate events and exhibits, participate and spearhead marketing events, and ultimately generate sales from such activities. MosCom allowed me to continue my writing by letting me write articles and corporate communications for the local newspaper via an exchange deal arrangement. Overall, my nearly 5-year experience on my first job was truly rewarding as it prepared me for greater challenges as a Sales person. Show less

• 

  Bayan Telecommunications

  Sept 2003 - Jun 2007

  Corporate Accounts Manager

  I started as a Corporate Accounts Manager handling Commercial space, carrying voice solutions for the SMEs and corporate markets. I managed a team of Sales Agents who did most of the legwork for my territory, covering small businesses whereas I focused on larger accounts. As company directions changed, I started carrying a wider range of products including voice and connectivity solutions with specified target clientele in the government and commercial industries in the Philippines. My scope included demand generation, prospecting, qualifying and eventually doing field presentations, booking of sales and overseeing implementation, additional revenue generation through up-selling/cross-selling of solutions and ensuring customer retention through proper account management. As an Account Manager, I was the focal person of all my accounts for any concern raised, whether it was a downtime-related issue, or product adoption issues, or for new requirements or even complaints. This meant that I was the focal person internally as well, responsible for raising the issues to relevant stakeholders within the organization and giving proper feedback to customers to ensure they are satisfied. In 2006, I was tasked to spearhead the creation of channels to expand our CDMA product, "Span", which meant I had to establish the first set of resellers in the region. As a Channels Manager, I did not only close resellership deals, but I also ensured proper merchandising, marketing and events to launch and promote the product. Show less

• 

  StarHub Ltd

  Sept 2008 - May 2014

  Corporate Sales Executive

  I was hired to pioneer a then new technology called VOIP. I started by introducing this new voice technology and creating demand for the product prior to doing sales. I therefore approached the market using different techniques ranging from education sessions, roadshows, to partnerships and client presentations. A few years after, we partnered with our Distributor to create a new disruptive technology solution called SIP Trunking and Unified Communications to serve the SME and corporate markets. I spearheaded the project by immersing myself through market study, technology research and initial introduction to the market and I was hands-on with the product development, testing, pricing, metrics, solution strategy and eventually spearheaded the product launch in all aspects of the event. My responsibilities were doing end-to-end sales process ranging from prospecting to demand creation, pipeline creation, solution presentation on field, negotiations, sales fulfillment, on-boarding of clients through product training and demo, and eventually managing the accounts to up-sell products, reduce churn and ensure customer adoption. I was the main point of contact for any system outage, questions or escalations for both internal and external stakeholders. I worked with other StarHub corporate sales teams such as the Commercial Sales, Enterprise Sales and Channels Sales to deliver the solution to the market. Show less

• 

  Oracle

  May 2014 - Mar 2015

  Business Development Consultant, Oracle HCM ASEAN

  Oracle Direct/Oracle Market Development was a very instrumental team to the organization. Simply put, it is Oracle's inside sales team responsible for business development and marketing campaign execution to generate qualified pipeline of strategic accounts through persistent hunting of opportunities. I feel extremely blessed to have been part of the ASEAN Applications team focused exclusively on Human Capital Management (HCM) SaaS. As a Consultant, my scope involved extensive research, probing of customers' pain points and key challenges, consistent nurturing and relentless market coverage to generate quality pipeline. I was a trusted adviser to our clients, which means I ensured that I firstly understood their needs prior to proposing solutions. Further, my work involved constant liaising with internal stakeholders and consistent support to Sales thereby creating an ecosystem of teamwork to ensure the clients will eventually be on-boarded successfully.My scope was mainly focused on Talent Management which includes Talent Acquisition covering Social Sourcing, Recruiting and On-boarding, Performance Management, Career and Succession, Learning and Development solutions on Cloud. Show less

• 

  LinkedIn

  Apr 2015 - Nov 2018

  Proud to say that I was chosen and recognized as the Top CSM for stub FY 2018 across Asia in the company's "Score Your Goals" initiative which was a combination of different KPIs and challenges for each department across the revenue org. On a day to day basis, I handled a book of business within Southeast Asia which includes SMB, mid-market and Enterprise accounts and my experience covers clients in Singapore, the Philippines, Malaysia and Thailand, ensuring our customers succeed in their hiring goals and talent branding initiatives using LinkedIn Talent Solutions. I've maintained a revenue base across my territories with cross-functional partners and took care of clients by driving contract renewals through proactive outreach and reactive support. Understanding the client's business and their objectives moving forward helped me in driving change management to ensure that our Talent Solutions and Branding products help them to achieve not only their hiring objectives but ultimately, their business goals. Using data-driven insights and analytics, I engaged my clientele by becoming a trusted consultant to drive product adoption through success plans and constant monitoring, thereby channeling them for success and helping them realize their ROI. One part I really enjoyed about my role is driving education initiatives at scale by conducting in-country classroom training events across major cities in Southeast Asia such as Singapore, Kuala Lumpur, Manila and Bangkok. I've also conducted scheduled learning sessions and talks across universities, teaching students on the importance of personal branding. I've done training as well for junior LinkedIn colleagues during their on-boarding process, as well as talks for LinkedIn clients and drove User Group events. It was a rewarding learning opportunity for me and I got to interact with diverse cultures and audiences. Show less One of LinkedIn's core company values and continuing focus is Members First. Our promise to our members is to provide them tools and inspire them to be more productive and successful by helping them establish these three key areas: Identity, Networks and Knowledge. For clients, our core value proposition is to Transform the Way Companies Hire, Market and Sell by connecting Talent with Opportunity at Massive Scale. LinkedIn Talent Solutions does just that by offering a portfolio of solutions that allow companies to find, engage and manage Top passive Talent. I am privileged to be part of a newly birthed team of game-changers called Customer Success. Our mission is to inspire and empower customers to connect talent with opportunity, create business value, and become lifelong LinkedIn fans. Our team is comprised of intelligent, fun and supportive consultants who empower LinkedIn's clients across Southeast Asia by allowing them to leverage and unlock the full potential of the world's largest professional network. As a CSR for LinkedIn Talent Solutions (LTS), I partner with my Relationship Managers across Singapore, Philippines and Thailand and support clients as a trusted adviser to ensure effective on-boarding, product adoption, engagement, optimization and eventually, to ensure their success in their talent acquisition and employer branding/talent branding strategies. Show less

  • Regional Customer Success Manager, Talent Solutions, Southeast Asia

    Jan 2016 - Nov 2018

  • Customer Success Representative, LinkedIn Talent Solutions, Southeast Asia

    Apr 2015 - Dec 2015
• 

  Talkpush

  Jul 2020 - Jan 2021

  Senior Customer Success Manager

  I help "push" for Customer Success within my book of business, enabling clients to leverage Talkpush's recruitment automation platform to create better experiences for both recruiters as well as candidates. As a trusted advisor, I partner with customers every step of the way to ensure they get the best value from their investment.

• 

  Zoom

  Oct 2021 - now

  Customer Success Manager, Digital Success, North America East

  To say that I feel so blessed to be a part of a company that's responsible for transforming the landscape of how people work, learn and collaborate especially amidst the pandemic is an understatement. To deliver happiness to our customers and teammates by displaying Zoom's culture of care is what makes my job so enjoyable and satisfying. As a Customer Success Manager, I help clients by delivering value and success on the platform. I help customers with onboarding, delivering customer education by means of product training, conducting business reviews and helping them achieve their business goals with increased productivity and efficiency with our products. I am personally passionate about conducting training and have learned to deliver learning sessions virtually using Zoom's fun collaborative platform features. I enjoy Zoom's culture of care, with teammates always ready to walk an extra mile for each other. I also feel the belongingness despite working remotely, as Zoom empowers its employees with the best tools, helping to elevate each other and giving opportunities for all. Show less