Nadia Bourini

Experience

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  Tennessee State University

  Aug 2019 - Oct 2021

  ● Conducted research in the field of bioinformatics for the computer science department. Applied machine learning algorithms to analyze genomic data sets, as part of a larger effort to uncover novel genetic markers associated with disease susceptibility.● Performed statistical, qualitative, and quantitative analysis, using computational tools and algorithms to analyze genomic data sets.● Produced analysis and technical reports that identified significant correlations between genetic variations and disease phenotypes, which enhanced understanding of genetic factors and informed subsequent research directions and findings.● Contributed to a published research paper. Enforced high quality-control standards to preserve the integrity of data and findings. Show less ● Delivered efficient and effective technical support for end-users, resolving issues across hardware, software, and network environments to ensure uninterrupted productivity.● Achieved high first-call resolution rates by employing systematic troubleshooting and building a comprehensive internal knowledge base.● Acted as a point of escalation for complex technical issues, ensuring swift problem resolution and minimal impact on business operations.● Utilized ticketing systems such as ServiceNow and Zendesk to track, manage, and resolve support requests, maintaining detailed records for all user interactions.● Provided personalized assistance to users at all levels, ensuring technical concepts were clearly communicated and understood.● Partnered with IT teams to implement system upgrades and patches, enhancing performance and security across the organization.● Recognized for consistently meeting and exceeding performance metrics, contributing to a 95% customer satisfaction rate.● Assisted in training new IT support analysts, sharing best practices and troubleshooting techniques to improve team performance. Show less

  • Research Assistant

    Aug 2019 - Oct 2021

  • Technical support

    Aug 2019 - Mar 2020
• 

  HCA Healthcare

  Mar 2020 - Oct 2020

  Junior Software Engineer

  ● Leveraged extensive front-end and back-end development experience in Java to design and implement scalable, high-performance, and high-quality systems and robust, reliable solutions to complex technical challenges in an Agile environment.● Developed a scalable real-time chat application that enabled users to exchange messages and multimedia files instantaneously. ● Improved user engagement by unlocking real-time notifications, messages, and updates.● Provided exceptional customer engagement as the primary liaison between technical teams and customers, ensuring customer requirements and feedback were integrated into the development process. Show less

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  IBM

  Apr 2021 - now

  Technical Program Manager

  ● In an Agile / Scrum environment, partner with pre-sales and sales teams to identify, qualify, and develop customer engagements. ● Oversee end-to-end product architecture and technical design of Google Cloud Platform (GCP) features based on stakeholder requirements, then design, develop, test, migrate, and integrate the solution into the customer’s environment.● Maintain the Agile product vision, roadmap, user story map, Kanban process, and disaster recovery and business continuity plans.● Develop and execute comprehensive test plans, test cases, and test scripts for both manual and automated testing for mobile and web application features, as well as regression testing. Document defects and inconsistencies for engineers to address.● Partner with technical writers to create content and documentation. Show less